New

Documentation & Support Coordinator

Metrohm USA
27 To 30 (USD) Hourly
tuition reimbursement, 401(k)
United States, Florida, Riverview
9250 Camden Field Parkway (Show on map)
Jan 30, 2026
Documentation & Support Coordinator Riverview, FL - Onsite/Hybrid Are you the person everyone trusts to "make it happen"? Join Metrohm USA as our Documentation & Support Coordinator and become the powerhouse behind accurate documentation, smooth processes, and exceptional service delivery. If you thrive in a fastpaced environment and love being the goto problem solver-this role has your name on it. About the Role We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in highprecision laboratory instruments and chemical analysis solutions. We're seeking a Documentation & Support Coordinator to support our service team and customers through expert documentation management, compliance coordination, and highquality administrative support. What You'll Do Vendor Documentation & Compliance * Respond to documentation requests via email, ticketing systems, and phone * Maintain vendor and quality documentation * Manage vendor portal updates and ensure data accuracy * Coordinate approvals and signatures with leadership * Upload/manage certificates of insurance & compliance documents * Support field service engineers with training/compliance requirements PreContract Support * Partner with Sales, Finance, and Leadership on bid documentation * Prepare and submit preorder materials within required timelines * Communicate risks and requirements clearly * Obtain notarized documentation when needed Additional Impact * Assist with order quality checks * Provide backup to Service & Product Support teams * Participate in safety documentation or audits * Meet productivity goals while delivering highquality service What You Bring * Associate's degree required; bachelor's preferred * 2+ years in a B2B or corporate support role (or 4+ in customerfocused roles) * Strong administrative, organizational, and communication skills * Proficiency in Microsoft Office; intermediate Excel * Zendesk or other ticketing system experience (preferred) * ERP/CRM familiarity (e.g., MS Dynamics AX/CRM) * Excellent attention to detail and timemanagement Core Skills & Competencies This role is ideal for someone who excels in a fastpaced, highvolume environment and thrives as a trusted, crossfunctional partner. The successful candidate will bring strong experience with contracts and businesstobusiness documentation, sharp criticalthinking skills, and a proactive mindset for improving processes and data accuracy. They must demonstrate ownership, exceptional attention to detail, and the ability to manage multiple priorities with minimal supervision while communicating effectively across all levels of the organization, including senior leadership. Experience in process design, change management, and exposure to automation or AI tools is highly valuable. Why Metrohm USA? At Metrohm, we combine worldclass technology with a peoplefirst culture. You'll have the tools, training, and team support to succeed-and the opportunity to make a meaningful impact in labs and industries across the country. Benefits That Work for You * Medical, dental & vision coverage * Companypaid life & disability insurance * 401(k) with company match * Tuition reimbursement * Paid vacation, sick, personal, and holiday time * Supportive, growthoriented team culture Other Requirements * Must pass background check, education/employment verification, and a 10panel drug screening (including marijuana) Diversity, Equity & Inclusion Metrohm USA, Inc. is an Equal Opportunity Employer. We welcome applicants from all backgrounds, including women, minorities, protected veterans, and individuals with disabilities. Metrohm USA is a federal contractor and EVerify employer. Ready to take your career to the next level? Apply today at www.metrohm.com #WeGoBeyond \| #MetrohmUSA =LI-Hybrid Monday - Friday. Core business hours.