Unarmed Security Officer - Hotel Patrol

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Unarmed Security Officer - Hotel Patrol in Honolulu, HI, you will serve and safeguard clients in a range of industries such as Hotels & Resorts, and more. As an Unarmed Patrol Officer at a premier hotel and resort location, you will monitor and patrol assigned areas, conduct routine rounds, and stay visible to help reduce security-related incidents. You will respond to guest and staff needs with strong communication and customer service, document observations, and partner with site teams to support daily operations. At Allied Universal, you will bring agility, reliability, innovation, teamwork, and integrity to every shift.

Position Type: Full Time

Pay Rate: $26.79 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to guests, visitors, and staff by carrying out security-related procedures, property policies, and when appropriate, emergency response activities at a hotel and resort location.
• Conduct regular and random foot and/or vehicle patrols of lobbies, guest room corridors, back-of-house areas, parking areas, and perimeter routes to help identify unusual conditions and policy concerns.
• Respond to incidents and critical situations in a calm, problem-solving manner, including medical calls, disturbances, trespassing concerns, and service-related complaints.
• Monitor access points and verify credentials, assist with guest directions and amenity information, and help manage crowd flow during peak check-in, events, and high-traffic periods.
• Observe and report potential hazards such as spills, damaged lighting, unsecured doors, and equipment issues, and communicate findings to property management and/or maintenance.
• Operate and/or observe surveillance systems, alarm panels, and radios when assigned, and promptly report suspicious activity and/or policy violations.
• Complete detailed shift logs and incident reports, document patrol observations, and preserve related information for follow-up by management and/or responding agencies.
• Assist with lost and found intake and documentation, and coordinate with hotel staff to reunite items with owners when appropriate.
• Support arriving responders by providing location information, access coordination, and site directions, and assist with post-incident documentation as directed.

Minimum Requirements:

• Have at least 1 year of security-related experience.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.