New

Service Desk Lead

TEKsystems
$27.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Indiana, South Bend
Jan 24, 2026
Description The Service Desk Team Lead plays a critical role in supporting Endpoint Security Management program. This 2-year limited-term position is primarily focused on leading asset remediation efforts to strengthen endpoint security. The Team Lead will be responsible for coordinating on-site remediation activities, leading the design and rollout of dashboards to monitor and report progress, and communicating updates with campus leadership to ensure alignment and transparency. In addition to remediation leadership, the Team Lead will oversee the scheduling and rotation of Service Desk staff (including Temp-on-call (TOC), full-time employees (FTE), and satellite locations) and maintain a culture of excellent customer service. This role ensures the Service Desk continues to deliver consistent, reliable, and high-quality support while advancing critical security initiatives. Skills Service desk, Help desk support, Troubleshooting, Customer service Additional Skills & Qualifications Key Responsibilities Administrative & Tactical Duties (50%) - Coordinate on-site remediation efforts to ensure timely resolution of endpoint security vulnerabilities. - Lead the design, implementation, and rollout of dashboards to provide visibility into remediation progress and compliance. - Partner with campus teams and technical staff to align remediation workflows with established security standards and requirements. - Collect, analyze, and report data to campus leadership to ensure transparency, track outcomes, and drive informed decision-making. Leadership & Team Management (50%) - Supervise, schedule, and coordinate TOC staff assignments, including frontline, backline, and satellite locations. - Provide coaching, mentoring, and guidance to TOC employees, supporting professional growth and alignment with Service Desk expectations. - Monitor daily operations to ensure coverage, responsiveness, and high-quality customer service. Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of South Bend, IN. Pay and BenefitsThe pay range for this position is $27.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in South Bend,IN. Application DeadlineThis position is anticipated to close on Jan 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.