Employee Service Center Representative

How Agropur invests in YOU:

• Medical, Dental, Vision, Life, Short and Long-term Disability Insurance;

• 401(k) with 7% company contributions;

• 3 weeks Paid Time Off;

• Paid holidays and 2 floating holidays;

• Paid parental leave;

• Advancement Opportunities.

What's involved in this role:

The Employee Service Center Representative is responsible for accurately resolving first level inquiries pertaining to Human Capital and Payroll (HC/P), while leveraging HC/P technologies and bridging to other HC/P functions as needed. The Employee Service Center Representative has daily interactions with employees and managers from across the organization, as well as with external customers and with the different HC/P functions. Acting as the HC/P point of contact, and by providing a courteous and efficient service, the Employee Service Center Representative has a direct impact on employee experience and HC/P results.

Essential Duties and Responsibilities:

• Use procedures, policies, knowledge database, other reference materials to answer employees' general HC and payroll questions.

• Help and coach employees to navigate through HC/P systems (Workday and Kronos) and continuously encourage self-service. Troubleshoot issues as necessary.

• Answer a range of general questions of low and medium complexity levels regarding HC/P related issues (including compensation, benefits, payroll and tax).

• Escalate inquiries requiring specialist knowledge or additional research to applicable Centers of Expertise (COE) and/or other Employee Service Center teams (e.g., payroll, HC/P systems, analytics).

• Document all inquiries and issues in the case management tool.

• Proactively identify cases whenever possible (unusual calls/emails, trends or frequent customers) that require further documentation and process update from a continuous improvement perspective.

• Participate in continuous improvement projects as required.

• Manage HC administrative operations, by reviewing and approving transactions and auditing reports.

• Work in close collaboration with the other Employee Service Center teams and help support its operations when necessary.

• Handle confidential information.

• Interact with employees, managers, local HC Operations and COEs to help resolve issues received.

What you need to join our team:

• Associate's degree in Human Resources or related field required - Equivalent combination of education and/or experience will be considered.

• Experience in a customer service environment required.

• Experience in a multi-plant environment preferred.

• General knowledge in one or more of the following areas: human capital, compensation, benefits, payroll and tax.

• Intermediate computer skills with Microsoft Excel, Power Point, Word, Outlook and field-specific software.

We dairy you! JOIN AGROPUR.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.