Cancer Center Insurance/Financial Coordinator

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know - and making connections with - our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people's lives every day.

Classification: Non Exempt

Supervises Positions:

Demonstrates advanced knowledge of pre verification of insurance plans, prior authorization for cancer center procedures and services, cancer center registration and scheduling process, and financial counseling for eligible patients. Excellent interpersonal and communication skills, possesses experience and competency in customer relations. Ability to organize and prioritize work in a stressful environment. Must be able to function as a member of the team as well as the ability to prioritize workflow independently.

Education: 4 Year/Bachelor's Degree preferred.

Experience: Minimum of 5 years of experience in collections, registration, insurance verification, financial counseling, and patient accounts/billing or related required. Previous oncology billing experience in an outpatient medical office environment including CPT and ICD-10 coding knowledge preferred. Refer to the Life Support Training Policy for additional details.

Licensure: N/A

Additional Skills/Requirements Required: Knowledge of regulatory/governing and multiple payer guidelines and requirements. Knowledge of medical office software for the following: updating patient demographic information, copays, and scheduling patient appointments. Required CPT and ICD-10 coding knowledge and experience along with a clear understanding of patient and/or insurance collection requirements for billing purposes. Ability to communicate with patients and insurance companies regarding insurance plans and coordination of medical benefit requirements. Microsoft Excel and Word knowledge of/ or ability to learn cash control procedures. Excellent verbal and written communication skills that is sensitive to diversities among age groups, cultures, and educational levels. Must be able to work with changing priorities. Requires excellent organizational skills, and ability to problem solve. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Knowledge of basic medical terminology can be obtained through formal classes or work experience. Critical thinking skills required.

Additional Skills/Requirements Preferred: Medical Terminology.

Competencies

• Financial Acumen: Conducts financial analyses.
  • Performs computations using advanced mathematical formulas or equations.
  • Develops and produces ad hoc financial reports for users throughout the organization.
  • Assists with the completion of financial surveys, month-end closing duties, and in the annual budgeting process.
• Quality Improvement: Assists in efforts to improve the quality of financial services.
  • Applies financial accounting standards to specific transactions/situations/scenarios.
  • Evaluates/Assesses/Complies with Internal Controls for financial systems.
  • Assists with the coordination of the annual external financial audit.
• Collaboration: Works with staff across departments for internal and external financial reporting, accounting, and transactional research.
  • Works with study coordinators, regulatory team members, leaders, and finance to reconcile any discrepancies in data entered into the financial systems.
  • Prepares financial reports, as directed by leaders and executives.
  • Provides financial quality assurance and reporting analysis for metrics across departments.

The incumbent may be asked to perform additional duties as assigned.

Physical Demand Code: Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

• May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
• On call responsibilities as directed: No

• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes