Ramp Lead

Job Description:

Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment?

As a Ramp Lead, you will play an important role in ensuring that flights run on time by providing efficient ground support services.

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Job responsibilities:

• Guide inbound/outbound airplanes to and from the gate
• Transport, load and unload passenger baggage, cargo, and mail
• Clean aircraft passenger cabins between flights and stock aircraft with needed supplies
• Operate heavy equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories
• Be on time, be prepared, and be safe

Qualifications:

• Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent
• Possess a valid driver's license with a clean driving record
• Be able to pass a drug screen and obtain airport security clearance, which includes a 10-year extensive employment, criminal record and residence background check
• Must have a minimum of 6 months prior ramp ramp experience

Physical Requirements:

• Lift up to 70 pounds (32 kg) on a regular basis
• Carry heavy items up and down jetway stairs
• Climb, bend, kneel, crawl and stoop on a frequent basis and for extended periods
• Work outside in all types of weather, around jet and machinery noises

Knowledge, Skills, and Abilities:

Leadership: Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner.

Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.

Good communication skills: Passenger Service Supervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.

Computer skills: Passenger Service Supervisors are required to use computer systems daily.

Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.

Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.

Time management skills: Passenger Service Supervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.