Experience Services Receptionist
 JLL | |
parental leave, paid time off, 401(k)
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 United States, Florida, Miami | |
 Jan 23, 2026 | |
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JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Experience Services Receptionist drives exceptional client and visitor experiences by delivering welcoming, professional, and personable assistance to all guests and customers. This front-facing position offers the perfect opportunity to leverage your service expertise, outstanding interpersonal abilities, and dedication to fostering a hospitality-centered workplace culture. Your day-to-day tasks will include: * Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations * Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner * Act as a central point of contact, providing information and wayfinding for the campus, services, and activities * Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards * Execute the badging process for employees, visitors, and third-party providers (optional) * Partner with facility services and management teams to maintain a safe, comfortable environment while proactively coordinating meetings, events, and daily operations * Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels/systems * Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions * Perform ad hoc assignments and administrative support for seamless and timely delivery of services Desired experience and technical skills: Requirements: * Minimum 1-2 years of previous customer service, security, or hospitality-related experience * Excellent communication skills with fluency in English required for professional spoken and written communication * Flexibility and positive attitude in managing shifting daily priorities * Ability to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy * Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook) * Ability to perform minimal physical activity such as carrying small packages Preferred: * Strong interpersonal skills with a passion for creating exceptional experiences for others * Demonstrated confidence, professionalism, and responsiveness in customer service situations * Experience identifying potential risks and escalating appropriately to prevent security incidents or operational disruptions This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship. Location: On-site -Miami, FLIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified. | |