Patient Services Representative - Orthopedic Surgery Clinic - Full Time

Mercy
paid time off
United States, Missouri, St. Louis
12700 Southfork Road (Show on map)
Jan 20, 2026
Find your calling at Mercy! Join Our Team at Mercy South Orthopedic Clinic! As a Patient Services Representative, you'll be the heartbeat of our clinic-creating a welcoming experience for every patient while keeping operations running seamlessly. In this dynamic role, you'll combine top-notch customer service with organizational expertise to ensure patients feel cared for from start to finish. You'll handle a variety of responsibilities, all while delivering compassionate, personalized service. If you thrive in a fast-paced environment, love helping people, and have exceptional communication skills, this is your chance to make a real impact every day. Position Details: Patient Service Representative Mercy Clinic Orthopedics - Southfork Schedule: Full Time, Monday through Friday Qualifications: Education: High school diploma or equivalent. Experience: Customer service experience preferred Responsibilities: Greet and register patients; verify identity and manage checkin/checkout Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow Maintain accurate registration, EHRs, and assigned work queues Handle patient concerns professionally and escalate as needed Manage daily cash drawer, accounts receivable tasks, and payment plans Support EPIC updates, departmental initiatives, and clinic communications Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies Perform other duties as assigned Skills, Knowledge and Abilities: Knowledge of medical terminology, insurance, and billing processes Clear and professional verbal and written communication skills Basic computer skills, including accurate data entry Strong customer service skills with a patientfocused approach High attention to detail and accuracy Ability to maintain confidentiality and comply with privacy policies Adaptable, professional, and able to work well under pressure Effective problemsolving and issue resolution skills Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.