Portfolio Manager (80233)

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary:

Reporting to the National Account Director and Regional President, the Security Service Center (SSC) Portfolio Manager will oversee a team of operators that monitors the security and access control systems for our contracts throughout the United States. This position is responsible for leading the team through change and will be a champion for innovation and growth. This person will manage teams across wide areas and time zones. Will have expectational client management skills - able to instill confidence, work as a partner, and own the ups and downs of their team.

Primary Responsibilities

* Supervise all personnel in the SSC.

* Manage the day-to-day SSC operations - ensuring alarms are responded to and reports are submitted.

* Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness across all areas the SSC covers.

* Keep stakeholders apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner

* Compile team performance SLAs, KPIs, metrics and dashboard reports to ensure contract requirements are met or exceeded.

* Develop and manage the effective implementation of Standard Operating Procedures, Post Orders, training, and similar directives.

* Respond to all communication requests from clients and other key stakeholders.

* Coordinate with clients and other key stakeholders to provide information regarding security, life-safety, and other incidents.

* Develop and manage the effective implementation of incident notification protocols. E.g. Monitor CCTV feeds and notify appropriate stakeholders during non-routine events.

* Liaise with local law enforcement and other first responders during incidents.

* Liaise with key stakeholders to provide incident notification during events.

* Ensure the correct deployment and operations of security systems including CCTV, access control and other various technologies.

Requirements

* At least 3-5 years of experience in security control centers (GSOC/SOC)

* Have direct supervisory responsibility (hiring, training, coaching, etc.)

* Experience in security operations at a high throughput facility is required

* Bachelor's Degree preferred.

* Ability to effectively communicate verbally and in writing.

* Ability to support First Responders as directed is required.

* Ability to manage staff.

* Ability to prioritize tasks and work in a fast-paced environment.

* Strong understanding of security and building management systems is required.

* Strong understanding of CCTV video managements systems is required.

* Strong understanding of access control systems is required.

* Must have experience generating reports and briefings.

* Experience desired related to security, law enforcement, or intelligence information gathering and interpretation.

* Must be highly organized and available during off-hours, weekends, etc.

* Individual must be professional and reliable.

* Ability to support and act on behalf of Inter-Con and the client.

* Courteous, "customer-service" demeanor is required.

* Must have experience conducting interviews.

* Individual must possess excellent verbal and written communication skills.

Other Requirements or Competencies

* Technologically savvy - experienced with MS Office Suite and Google Suite. Working knowledge of technology driven scheduling platforms a plus.

* Adept in leading teams in complex problem solving.

* Customer Service orientation required.

* Able to interact in a corporate environment and effectively communicate with all levels of management.

* Must be flexible and possess the ability to meet deadlines in a high tempo environment.

* Excellent time-management, organization and multi-tasking skills required.

* A dependable team player with business maturity, enthusiasm, and a positive work attitude.

* A positive and upbeat team member!

Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.

Role Information

• Location: New York, New York (On-site)
• Role: Portfolio Manager
• Schedule: Monday-Friday (flexible)
• Time: 9am-5pm (flexible)
• Salary Range: $90,000 / year