Director of Strategic Operations (80259)

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary

The Director of Strategic Operations Manager is responsible for ensuring the success of business operations by defining key business processes and providing administrative support as well as the technical tools required. Additionally, this Director will play a critical role in identifying operational inefficiencies, analyzing data, and developing scalable process improvements that enhance client satisfaction and organizational performance. This position requires a proactive, strategic thinker who can collaborate across teams, interpret data-driven insights, and design actionable solutions. The ideal candidate communicates effectively with both internal stakeholders and external clients, including executive-level contacts.

Responsibilities

• Partner with senior leaders to analyze operational challenges, identify root causes, and propose sustainable, data-driven solutions.
• Engage directly with clients and C-suite stakeholders to understand business needs and operational pain points.
• Collaborate with subgroups within the Strategic Operations department to evaluate and improve processes on a quarterly basis.
• Leverage new technologies and system capabilities to enhance workflows (e.g., tracking shifts, attendance, communications, and scheduling).
• Audit current processes and assess the relevance of existing tools; recommend updates or replacements to improve efficiency.
• Translate operational insights into formal Standard Operating Procedures (SOPs) and streamlined workflows.
• Collaborate with cross-functional teams to implement new automation tools and ensure process consistency.
• Support data validation and reporting to ensure accuracy and consistency across systems.
• Analyze trends from multiple data sources (Salesforce, scheduling systems, communication tools) to support process optimization.
• Present findings, recommendations, and progress updates to leadership teams and clients.
• Assist in the construction and development of the workforce management tool to meet the requirements of both local and national service delivery.
• Develop and maintain effective, sound communication with a wide range of stakeholders across the company, clients, and vendors.
• Assist with performance management data, scorecards, dashboards, and trackers to support operational transparency and accountability.
• Identify issues or risks associated with the workforce planning cycle and its supporting data, and recommend strategies for improvement.
• Contribute to the development and management of training packages to ensure the effective use of information and tools to boost performance.
• Support staff training and implementation of new software functionality, ideas, and testing to ensure smooth adoption.
• Analyze large data sets to identify insights and support strategic recommendations; synthesize findings into clear, actionable insights.
• Support the planning and tracking of project timelines, deliverables, and milestones to ensure on-time execution.
• Help identify and resolve project issues and risks in collaboration with leadership and cross-functional teams.
• Continuously seek feedback and professional development opportunities to enhance performance and skill sets.

Qualifications

• Bachelor's degree in Business Administration, Operations, or a related field (MBA a plus).
• 3-5 years of experience in operations strategy, process improvement, or business analytics.
• Strong understanding of data-driven decision-making, with the ability to translate insights into operational strategies.
• Excellent communication skills, including the ability to engage with C-suite executives and clients.
• Experience supporting workforce planning, reporting, or performance management programs.
• Skilled in Salesforce, Microsoft Excel, and PowerPoint, with the ability to analyze, interpret, and present data.
• Proven ability to work proactively in a fast-paced, matrixed environment with shifting priorities.
• Demonstrated attention to detail, accuracy, and follow-through.
• Strong problem-solving and consultative mindset - able to identify, analyze, and create end-to-end solutions.

Key Attributes

• Strategic, analytical, and solutions-oriented thinker.
• Self-starter with excellent organizational and time management skills.
• Adaptable, proactive, and comfortable with ambiguity.
• Strong relationship builder with a collaborative mindset.
• Committed to continuous improvement and operational excellence.
• To travel domestically and internationally (up to 25%, Mexico travel is often)

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.