Technical Customer Care Specialist

Staffmark is hiring a Technical Customer Care Specialist to support our client in Wilmington, OH. In this role, you'll be the first point of contact for customers, providing technical support and product guidance while ensuring every client receives top-tier service. If you have strong communication skills and enjoy problem-solving, this could be the perfect fit!

Schedule & Pay

• $18/hr.
• 1st Shift | Monday-Friday, 7:00 AM - 3:30 PM

What You'll Do

• Assist customers via phone, email, chat, and other platforms to resolve product or application issues
• Handle routine questions about product usage and functionality
• Provide technical support through to resolution, keeping customers updated
• Accurately log customer interactions in the CRM system
• Escalate and collaborate with other departments when needed
• Maintain expert-level knowledge of company processes, procedures, and tools

What We're Looking For

• High School Diploma, GED, or equivalent experience
• Strong verbal and written communication skills
• Basic PC skills and proficiency in MS Office (Excel, Outlook, Word)
• Ability to type 35+ WPM with high accuracy
• Data entry skills and attention to detail
• Previous customer service experience
• Ten-key skills (for payment transaction support)
• Familiarity with DMV forms, client requirements, or company-specific software

Why You'll Love Working With Us

We care about your success and well-being. Staffmark offers medical, dental, and vision insurance, 401(k), life and disability coverage, weekly pay, and employee discounts with top vendors.

Apply Today!

Click "Apply Now" and a recruiter will connect with you soon to discuss this exciting opportunity!

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At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.