Customer Service Specialist

A global manufacturing and building solutions leader is seeking an experienced Customer Service professional to support its onsite service operations in Malvern, PA. This role is ideal for someone who excels in a fast-paced environment and takes pride in delivering accurate, high-quality service.

• Onsite role (not remote)
• $26-28/hr
• Must be flexible for a shift between 7:30am and 6pm (8-hour shift), with flexibility for OT

What You'll Do

• Manage and maintain customer orders in SAP
• Process EDI and standard orders; verify pricing and availability
• Coordinate with sales, logistics, and operations to ensure on-time delivery
• Resolve customer issues, complaints, and RMAs with professionalism
• Track shipments, expedite urgent orders, and communicate updates clearly

Keys to Success

• SAP order management experience
• 2-4 years of customer service experience (manufacturing/building products preferred)
• Strong communication, organization, and multitasking skills
• Customer-focused mindset with strong problem-solving ability

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Hunter Hamilton is a high-performance professional search firm specializing connecting finance, HR, operations, and legal talent with leading employers.

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.