IT Service Desk Technician

Tech-Savvy Problem Solver Wanted: Join Our Team as an IT Service Desk Technician in Cincinnati, OH!

Are you the go-to person when technology throws a curveball? A well-established and innovative manufacturing organization in Cincinnati, OH, is seeking a skilled IT Service Desk Technician to provide exceptional technical support to its growing team. This is your chance to join a forward-thinking company that values collaboration, efficiency, and excellence in service delivery.

Hours & Pay

Schedule: Monday - Friday, 8:00 AM to 5:00 PM

Pay Rate: $22.50 per hour

Employment Type: Temp-to-Hire (TTH)

About the Role

As an IT Service Desk Technician, you'll be the first line of defense for end-user support-resolving technical issues, managing hardware setups, and ensuring smooth IT operations across the organization. If you thrive in a fast-paced environment, have a knack for troubleshooting, and love helping others overcome tech challenges, this role was made for you.

What You'll Do Daily

• Serve as the first point of contact for all user support needs, including computer hardware, software, and telecommunication issues.
• Answer and triage incoming requests via phone, email, chat, and the customer portal.
• Troubleshoot desktops, laptops, printers, and peripheral devices to quickly resolve technical problems.
• Utilize available resources to provide first-call resolution or escalate complex issues to the appropriate team.
• Document, track, and monitor all incidents to ensure timely resolution and communication with end-users.
• Maintain strong customer service standards and ensure progress updates are shared with users.
• Identify and report recurring technical trends that require deeper problem or change management.
• Manage hardware imaging, maintenance, and deployment through Depot Services.
• Collaborate cross-functionally to support IT initiatives and contribute to overall system efficiency.

Why You'll Love Working With Us

We take care of our team with a full suite of benefits designed to help you thrive personally and professionally. Enjoy weekly pay, medical, dental, and vision insurance, life insurance, a 401(k) retirement plan, short-term disability, employee discounts, and free staffing support. You'll also find opportunities for career advancement in a company that values your expertise and growth!

What You'll Bring to the Table

• Associate's degree or equivalent experience in Information Technology or a related field.
• 2-4 years of hands-on experience providing IT or technical support.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook) and general desktop support tools.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Excellent time management, organization, and problem-solving skills.
• Ability to maintain confidentiality and exercise sound judgment in fast-paced situations.
• Self-motivated, detail-oriented professional who takes pride in providing exceptional service.
• Ability to lift up to 25 pounds and maintain a professional appearance in a business casual environment.

Work Environment

You'll work in a professional office environment with occasional exposure to a manufacturing setting. Standard office equipment-computers, phones, and printers-will be part of your daily routine, with occasional travel to other company locations as needed.

Ready to Advance Your IT Career?

If you're ready to join a company that values innovation, collaboration, and career growth, don't wait-click Apply Now to take the next step toward becoming an integral part of this dynamic team!

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At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.