Sr. Transportation Shuttles & Operations Manager

The Sr. Transportation Shuttles and Operations Manager at Tesla drives the strategic oversight and operational success of employee transportation initiatives, including shuttle operations, Uber services, and nationwide carpool programs. This role focuses on delivering innovative, cost-effective solutions through vendor partnerships, data-driven insights, and budget management, while ensuring compliance, scalability, and a superior employee experience through active feedback integration and cross-functional collaboration.

• Strategic Planning and Collaboration: Lead the strategic planning and execution ofTesla's employee shuttle operations (including TripShot), on-demand transportation services, Uber program, and carpool programs, setting high customer service standards, and partner with other transportation program managers who support vanpool, bike, parking, and valet services to design strategic, innovative,, cost-effective, and dynamic transportation solutions that enhance employee experience
• Vendor and Technology Partnerships: Negotiate and manage contracts with third-partyservice providers for shuttle operations, Uber services, and carpool programs, oversee ongoing vendor performance through KPIs, program audits, and reviews to ensure high- quality service delivery, cost-effectiveness, and alignment with Tesla's operationalstandards, while also partnering with internal and external stakeholders to integrate new technologies and on-demand services for cost and program efficiency
• Data-Driven Optimization: Utilize and lead the development of data analytics and real-time tracking tools to monitor performance metrics for shuttle operations, Uber program, and carpool program, including documenting incident reports, identifying trends, optimizing the program, enhancing employee experience, and generating actionable insights for continued improvement, using findings to develop reports and presentations for senior leadership to inform decision-making
• Budget and Resource Management: Oversee program budgets, manage costs, andallocate resources effectively to support scalable shuttle operations, on-demand services, Uber program, and carpool programs, while balancing cost control with quality service delivery to maximize impact, and monitor and meet all deadlines for cost allocations, invoicing, and payroll reimbursements
• Employee Feedback and Engagement: Actively solicit and incorporate employeefeedback on shuttle operations, Uber services, and carpool programs through surveys and direct communication, ensuring the programs evolve to meet user needs and enhance the overall employee experience

• Education & Experience:Degree in Communications, Marketing, Transportation Operations, or Project Management, with 8 years in transportation program management or corporate services, including 3-5 years in a senior/leadership role overseeing shuttle or employee commuting programs
• Strategic & Leadership Skills: Proven expertise in strategic planning, execution, and optimization of transportation services, with experience collaborating with senior management for decision-making reports and presentations
• Contract & Budget Management: Skilled in negotiating and managing contracts with third-party vendors and proficient in budget management and resource allocation for scalable programs
• Project Management & Adaptability: Strong ability to manage multiple projects with attention to detail and deadlines, while demonstrating flexibility in a fast-paced, dynamic environment
• Marketing & Communication: Capable of executing marketing strategies (digital and print) and leveraging excellent communication skills to gather employee feedback through surveys and outreach
• Technical & Customer Service Proficiency: Familiar with transportation management software, advanced skills in Excel, PowerPoint, and Adobe Creative Suite, and a proven record of exceptional customer service and stakeholder engagement in cross-functional projects

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.