Provider Relations Coordinator

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Provider Relations Coordinator is responsible for supporting the HouseCalls Advance Practice Clinician Network from a logistical and operational perspective. Employees in this position will primarily work via telephone and email to address real-time practitioner concerns and assist with data entry.

The Provider Relations Coordinator will report to the Manager, HouseCalls Provider Relations, supporting short- and long-term operational goals by executing on daily responsibilities and providing support to the overall team.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:00am - 7:30pm EST.

We offer 2 weeks of training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Resolve operational issues that are routed to the Provider Relations team either telephonically or via e-mail
• Aid HouseCalls Practitioners in real time through telephone and email
• Complete Data Entry tasks
• Achieve performance metrics related to operational processes and standards
• Other duties as assigned

A successful candidate will:

• Possess strong communication and interpersonal skills
• Be able to work in both collaborative and autonomous settings

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of Customer Service orientation/experience
• Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:00am - 7:30pm EST

Preferred Qualifications:

• 1+ years of experience with Microsoft Excel including basic formulas, analyzing data, filtering and sorting
• Experience with Data Analysis
• Experience with Operational Support

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 - $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.