Patient Billing Services Collections Rep

What You'll Bring

• High School Diploma or Equivalent required

• Associate's Degree Healthcare Management preferred

• Collections Rep and Customer Service Experience 1-2 years preferred

• Call Center Inbound and Outbound experience preferred

• Exceptional phone skills, providing clear, concise, compliant, empathetic verbal commination with customers

What You'll Do

• Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances.
• Conduct inbound and outbound calls with patients
• Outbound calls for collections, collecting outstanding bill payments
• Use MGB policies for informed decision making
• Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims.
• Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances.
• Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives.
• Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission.
• Assist patients in understanding their medical bills, insurance coverage, and payment options.
• Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies.

Skills for Succes

• Knowledge of medical billing processes, insurance claim submission, and reimbursement principles.

• Understanding of insurance plans, government programs, and their billing requirements.

• Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues.

• Exceptional negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances.

• Attention to detail and accuracy in recording collection activities and maintaining documentation

Working Conditions Required

• Monday through Friday, 8:00am to 4:30 pm ET schedule
• Quiet, secure, stable, compliant work station required for Remote candidates
• New England candidates will be invited to onsite meetings or training onsite, preferred