New

Associate Product Support Engineer

SRC
$65,000.00 - $70,000.00 / yr
paid time off
United States, New York, Syracuse
7502 Round Pond Rd (Show on map)
Nov 26, 2025
SRCTec, LLCis currently seeking an entry-level Associate Product Support Engineer to join our Life Cycle Management (LCM) team in Syracuse, N.Y. SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base. This role is ideal for individuals beginning their logistics career, focusing on delivering pre- and post-sales technical support through product demonstrations, training, and field assistance. The candidate will support depot activities, develop foundational expertise in SRCTec products, and assist in creating technical content to enhance customer success. What You'll Do Assist in field training and service support at customer and SRCTec locations, both domestically and internationally, under close supervision Engage with customers and end users to understand and document expectations, collaborating with internal teams to meet requirements Contribute to a collaborative, customer-focused engineering culture, supporting team efforts to deliver value to clients Participate as a self-capable assistant in product demonstrations and test events at local and remote test ranges to support business development and engineering activities Support customer operational needs, including occasional last-minute travel to potentially austere field sites Assist in depot repair and manufacturing through basic troubleshooting, system analysis, and component-level diagnostics using test equipment Provide technical assistance to engineering, quality, configuration management, and subcontract teams on routine tasks Support proposal development by providing technical input for RFIs, RFPs, RFQs, and rough order of magnitudes (ROMs) Develop and document after-action reports to support continuous improvement What You'll Bring Associate's degree, vocational certification, or military experience in a logistics-relevant field with 2+ years of work experience, or Bachelor's degree in a logistics-related field with 0+ years of experience (equivalent combination of education, training, and experience considered, such as familiarity with radar, RF-based, communication, or navigation systems) Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues Ability to read and interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation Strong written and verbal communication skills with a customer-focused mindset Willingness to learn and develop skills as an assistant instructor for operator and maintenance training courses Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays General computer skills, including MS Office suite, and basic understanding of TCP/IP networking Willingness to travel up to 30% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards Ability to obtain a U.S. passport and DoD security clearance Ways to Stand Out Self-motivated with good time management skills to handle routine assignments under close supervision Ability to work collaboratively within cross-functional teams, interacting frequently with engineering, SMEs, and customers What Sets Us Apart? SRCTec, LLC is a manufacturing and life cycle management company specializing in the cost-effective production of high-quality, high-reliability, advanced military electro-mechanical products. SRCTec is a wholly owned subsidiary of SRC, Inc. SRC is a not-for-profit research and development company that combines information, science, technology and ingenuity to solve "impossible" problems in the areas of defense, environment and intelligence. Across our family of companies, we apply bright minds, fresh thinking and relentless determination to deliver innovative products and services that areredefining possible. When you join our team, you'll be a part of something truly meaningful - helping to keep America and its allies safe and strong. You'll collaborate with more than 1,400 engineers, scientists and professionals - with 20 percent of those employees having served in the military - in a highly innovative, inclusive and equitable work environment. You'll receive a competitive salary and comprehensive benefits package that includes four or more weeks of paid time off to start, 10 percent employer contribution toward retirement, and 100 percent tuition support. Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $65,000 to $70,000 annually. The actual salary will vary based on applicant's experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options, for more details please visit our website. Non-Discrimination Statement Individuals seeking employment are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or age, or status as a protected veteran or disability except as strictly required by applicable law. You are being given the opportunity to provide the following information in order to help us comply with federal and state record keeping, reporting, and other legal requirements, including requirements under Section 503 of the Rehabilitation Act, 29 U.S.C. 793, and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), 38 U.S.C. 4212. Learn more about SRC: About Us Employee Benefits Awards & Recognition Security Clearance Location Syracuse, New York Employment Type Full-Time Salaried Experience Required 2+ Years Education Required Associates Degree Security Clearance Requirement Must meet eligibility requirements Travel % 25