Network Operation Engineer - based in Taylor, MI

Company Overview

Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties.

With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties.

Job Summary

Take the lead in the project staging process, operating independently to design and prepare network hardware and software infrastructure for project installations. Mentor other team members, working cross functionally as appropriate and support efforts to perform knowledge transfer activities to expand the staging, product, and sales engineering team specialization.

Successful completion of a bachelor's degree and six years of customer-facing experience in a similar role, with a preference to have experience in the hospitality sector. Must be skilled in configuring and troubleshooting: LAN/WAN and digital switching technologies, software, hardware and servers, routers, modems, wireless, TCP/IP and QoS hardware and software. Must be well-versed in secure network operations practice and theory, with demonstrated knowledge and application to troubleshoot and diagnose computer hardware and software issues, networking, and VoIP equipment.

This is an exempt role and is a member of the Project Management, Full Tech Department reporting directly to the Director, Technology Solutions with a work location of Taylor, MI.

Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others.

Essential Job Functions and Responsibilities

• Serve as primary remote/onsite (as needed) engineer for any Building System/Managed Services (BOH) type projects.
  
  

• Serve as a lead for staging and training others on Building System/Managed Services staging best practices.

• Position must reside and be based out of the Detroit Warehouse location.

• This position would also be available; as time permits; to also provide back up support for the Building Systems/Managed Services (BOH) Tech Support team if there are spikes in support needs.

• Take the lead in the project staging process, operating independently to design and prepare secure network hardware and software infrastructure for project installations.
• Mentor other team members, working cross functionally as appropriate to support efforts to perform knowledge transfer activities to expand the staging, product, and sales engineering team specialization.
• As applicable, design network architectures by building virtual LANs, IP Address schemes, and firewall configurations to establish secure networks considering both VLANs and IP schemes.
• Work independently to accurately perform building systems design and documentation from a bill of materials document, preparing supporting resources for installation and support teams.
• With limited oversight and supervision, accurately configure and activate as appropriate CCTV cameras and NVRs, network equipment, virtual servers, A/V equipment, and other software apps (i.e., email, AD, O365, etc.).Develop technical documentation and standard operational procedures, per company standards.
• Working as a subject matter expert, as needed remotely provide tech support to resolve customer and service desk network challenges as needed.
• Work closely with the warehouse team members, communicating inventory and team logistics, setting expectations for timely and effective project deliveries. In all cases perform all work in support of occupational health, safety and health, security, and business continuity planning.
• Oversee, coordinate, direct, and train the warehouse team to ensure timely completion of work to meet demands of the business,performingdaily quality assurance checks, maximize efficiencies, cross training, safety, and inventory adjustments as needed.
• Monitor and maintain network equipment in support of optimal availability, security, and integrity, performing daily, weekly, monthly, etc. reporting on key network infrastructure, escalating incidents as needed. Has authority to communicate operational impacts and provide customer support to authorized hotel and technology operations managers.
• Proactively initiates testing and deploying updates to network infrastructure including critical firmware and operating system patches.
• Work in collaboration with the project management and field installation teams, to effectively andtimelyprepare project equipment per contract specifications. As needed, receive, unpack, label, configure, and stage network hardware equipment, including switches, Wi-Fi, firewalls, and servers.
• Responsible for day-to-day support within the function taking ownership of job performance, seeking direction to improve, applying feedback, aligning with others, and working as a team player to deliver an exceptional customer experience at every interaction. Develop andmaintainsexcellent working relationships with internal teams, striving to enhance the level ofmutual cooperation.
• Conform to the highest professional standards, escalating recommendations in support of scalable business needs,remainingcurious with an aptitude to research, implement, and adapt to innovative solutions.
• Work independently to creatively build internal/external customer respect and loyalty,identifyandutilizeeffective communication channels and methods, while adaptingthe communicationto the level and experience of the audience.
• Establish andmaintaineffective relationships with internal teams, customers, vendors, and other stakeholders to gaintheir trustand respect.
• Strive to always be service-driven and responsive to all stakeholders, consistently delivering high quality results.
• Deliverstimelywork products, following company operating procedures and best practices. Takes initiative to collaborate with the team, internal clients, and customers asappropriate, andidentifiesand takes advantage of opportunities toaccomplishmultipleobjectives.
• Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers thatestablishtrust,high standards, credibility, and quality performance.
• Consistently integrates Albridge's core values into their everyday habits by treating all customers, internal andexternal, professionally, honestly, and respectfully.

Required Qualifications

• Successful completion of a bachelor's degree from an accredited university (or international equivalent) in computer science, information technology, network engineering, cybersecurity, management, or another related field preferred.
• Must have at least 6 years of customer-facing experience in a similar role, with a preference to have experience in the hospitality sector.
• Must be skilled in configuring and troubleshooting: LAN/WAN and digital switching technologies, software, hardware and servers, routers, modems, wireless, TCP/IP and QoS hardware and software.
• Must be well-versed insecurenetwork operations practice and theory, withdemonstratedknowledge and application to troubleshoot and diagnose computer hardware and software issues, networking,and VoIP equipment.
• Professional designation inat leastonetechnology product:EnGenius, Ruckus, Aruba, Fortinet,WatchGuard,or relatedhardwaredemonstratingmastery of the practical, technical, and operational aspects ofdata, voice, video, and networking.
• Must be able to work effectively as a team member in afast paced, and high-volume work environment,operatingwitha high levelof detail and conscientiousness.Usesnew informationor approaches to overcome major resistance or objections.
• Demonstrates technical and/or professionalproficiencyinenterprise level data, voice, and video networking technology,proactivelyadjusting fordifficulties, and completingobjectivesefficiently.
• Mustpossessexcellent written and verbal communication skills, both technically and interpersonally in the English language. Exhibits openness to receiving and responding to constructive feedback.
• Clearly communicates timelines and expectations to team members, making decisionsin a timely mannerwhen the options areclearand there is little pressure or risk.
• Demonstrated aptitude to become proficient in and to meet and / or exceed job expectationsoperatingwith a willingness to learn and gainproficiency.
• Proven ability to understand and apply company resourcesin accordance withcompany policy, standards, and best practices.
• Must have a demonstrated ability tooperatewith a high sense of urgency, professionalism, integrity, collaboration, and ethics.
• Supports the team in building value through creativity and ingenuity, providing leading edge and cost-effective solutions considering new methods to drive the customer advantage.
• Demonstrated intermediate level PC skills with the ability to effectivelyoperatewithin a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.
• Mustbe authorized towork in the United States without sponsorship.
• Must be able and remain flexible to travel to various current and prospective customer, sales, and project locations-domestic and international, as needed.

Workplace Benefits We Offer

In addition to earnings and other incentives, Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:

• Medical and Prescription options, Dental, Orthodontics and Vision Plans
• Rich HSA company-funded options and Flexible Spending accounts
• 100% Company paid premiums for Short Term Disability
• Life and Accidental Death and Dismemberment insurance Plan options
• Supplemental Insurance Plan options
• 401(k) Profit-Sharing Retirement plan
• Flexible Paid Time Off after 60 days of employment
• Paid Holidays, per Employee Handbook
• Work culture supportive of diversity and inclusion
  

Equal Opportunity Employer Statement:

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.