New

Customer Service Representative

TEKsystems
$19.00 - $19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Warren
Nov 05, 2025
Customer Experience Specialist - Product Support Team Role Overview: As a Customer Experience Specialist, you will be the frontline representative for individuals exploring or owning advanced technology products. You'll provide exceptional service and support through phone, chat, and email, helping customers navigate product features, ordering processes, service appointments, and more. Your goal is to deliver a personalized and value-driven experience that builds lasting relationships between customers and the brand. Key Responsibilities: * Serve as a product expert for current and future offerings, including associated services and accessories. * Assist customers with inquiries related to product features, ordering, reservations, service scheduling, and general support. * Provide guidance on setup and usage, including home-based solutions and product maintenance. * Take full ownership of customer interactions, ensuring all questions are answered thoroughly and professionally. * Document interactions and follow up as needed to ensure resolution and satisfaction. Work Breakdown: * 80% Phone Support - Handling inbound and outbound calls. * 20% Chat/Email Support - Managing follow-ups and case documentation. Required Skills: * 1-2 years of experience in a customer service or support role, preferably in a high-volume contact center. * Strong communication skills - verbal and written. * Proficiency in navigating computer systems and CRM platforms (Salesforce experience preferred). * Ability to manage multiple systems and tools to resolve customer issues efficiently. * Strategic thinking and adaptability to tailor solutions based on customer type and situation. * Quick learner with the ability to retain and apply product knowledge across interactions. * Strong organizational skills, attention to detail, and a proactive mindset. Preferred Qualifications: * Associate's degree or equivalent experience. * Experience supporting customers in a technical or product-focused environment. * Familiarity with home-based product installations or services is a plus. Job Type & Location This is a Contract position based out of Warren, MI. Pay and Benefits The pay range for this position is $19.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Nov 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.