Sales Operations Manager II - NA Channel

Responsibilities

• Act as the key Sales Operations partner for the Channel organization-supporting planning, reporting, forecasting, and operational cadence.
• Partner with Channel Sales Leadership on quarterly and annual planning, including capacity models, coverage design, and quota deployment.
• Lead creation and maintenance of consistent, timely, and accurate business cadence materials for leadership reviews (e.g., QBRs, forecast decks, KPI scorecards).
• Manage Channel pipeline and forecast processes, ensuring data accuracy, partner attribution, and visibility into partner-sourced and partner-influenced revenue.
• Provide analytical insights on Channel performance-identifying trends in partner productivity, pipeline health, and program effectiveness, and recommending corrective actions where appropriate.
• Interface with Sales, Marketing, Finance, and Category to align on reporting definitions, data quality, and operational processes.
• Support cross-functional initiatives to streamline partner sales processes, CRM workflows, and data integrations within Microsoft Dynamics and related systems.
• Partner with BI teams to develop and enhance dashboards and reports in Qlik, Power BI, and Excel for operational visibility and executive storytelling.
• Own and manage additional business improvement initiatives and ad-hoc analytical projects as needed.

Requirements

• 5+ years of Sales Operations, Channel Operations, or Revenue Operations experience providing analytical reporting and business insight.
• Bachelor's Degree in a relevant discipline or business-related area required.

Preferred Qualifications

• Strong business understanding and demonstrated financial acumen.
• Demonstrated experience supporting Channel, Partner, or Indirect Sales models.
• Proven ability to manage complex data and provide clear, actionable business recommendations.
• Background in developing and optimizing business management systems, processes, and tools.
• Detail-oriented with excellent project management, organizational, and analytical skills.
• Demonstrated ability to partner and build relationships with peers, senior management, and cross-functional stakeholders.
• Ability to multi-task in a rapidly changing environment, balancing multiple projects and deliverables.
• Superior communication skills (English)-oral and written-with refined presentation ability.
• Advanced proficiency in Microsoft Excel and PowerPoint; experience with Dynamics, Qlik, Power BI, and SQL strongly preferred.
• Self-motivated with drive, enthusiasm, and commitment; able to work proactively and autonomously.