Customer Service Representative

We are seeking a friendly and highly analytical Customer Service Representative to join our Customer Service team in Houston, TX. In this business-to-business customer service role, you will answer customer inquiries and resolve issues via appropriate channels including email, telephone, and customer portals. A successful Customer Service Representative will maintain knowledge of our products and service, demonstrate excellent time management skills, and go the extra mile to deliver a great customer experience.

• Accurate processing of customer order transactions - order changes, expedites via phone and email
• Daily reconciliation of order activity to ensure accuracy
• Review incoming orders for proper documentation - adherence to company policy and established guidelines
• Provide timely and accurate response to customers' inquiries pertaining to standard pricing, credit terms product availability and lead time
• Maintain customer files and other order related documents
• Perform other related responsibilities

Education, Credentials and Previous Experience:

• High School Diploma or equivalent

• Two years experience in customer support position

• SAP experience preferred

Technical Depth and Breadth:

• Computer proficiency - Word, Excel, Outlook
• Working knowledge of order entry operating systems

Problem Solving and Analytical Skills:

• Good judgement and decision making abilities

• Attention to detail

Teamwork and Interpersonal Skills:

• Responsive to change, shows willingness to learn new processes
• Able to re-priortize workload in response to changes in demand
• Organized, with a focus on insuring accuracy of information received
• Shows initiative with positive attitude towards accomplishing personal and team goals
• Seeks out task of increasing responsibility and is eager to expand job knowledge

• Ability to multi-task in fast paced environment

Communication/Contact with Others:

• Articulate, professional telephone manner, strong written and verbal communication skills
• Solid interpersonal skills, collaborative, works well in team environment
• Work with internal departments including Supply Chain and Manufacturing to expedite emergency orders upon the customer's request
• Identify common problems and escalate to management along with possible suggestions for improvment

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.