Claims Assistant III

The Claim Assistant III has elevated knowledge and experience in all aspects of claims' support for the lines of business. In this role, the team member performs support services for claims' professionals with minimal supervisor oversight required. The Claim Assistant III plays a key role in onboarding and training new team members, supporting special projects, and serving as a back-up to the supervisor when needed. This role upholds the mission, vision, and values of AmTrust and contributes to the overall success of the Claims' organization.

Team Specialty: EDI Support for Workers' Compensation

EDI, Electronic Data Interchange, is a method of efficiently and accurately exchanging data. This reduces manual work, improves efficiency and accuracy, and allows for confirmation of receipt. EDI in Workers' Compensation is a tool used to relay initial information and subsequent updates from the claim handler's file to the state agency. Each state monitors the claim progression by applying specific guidelines and laws to ensure proper handling. Our team works within specific state regulations when completing filing tasks received by claim handlers, managing requests from state contacts, and assisting with filing corrections.

*This role is hybrid out of of our Latham, NY, Dallas, TX, or Boca Raton, FL office*

Complete tasks according to instructions with an average passing audit scores.
• Enter, submit, and correct filings per state requirements with adjuster assistance.
• Coordinate and prepare requests for standard, overnight, and certified mailings.
• Work within multiple platforms or systems when required to complete tasks effectively.
• Manage communication timely and professionally, including email, phone, and TEAMS.
• Utilize various Excel reports and projects in SharePoint.
• Provide dependable back up to supervisor when needed.
• Receive direction from leadership and complete all work by due date provided.
• Apply critical thinking and decision-making skills to gather, assess, analyze, question, verify, interpret, and understand key or root issues.
• Manage own work load, follow ups, and reach out for assistance when needed.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position.

• High school diploma or college degree
• Knowledge of claims processes and systems including Microsoft Office (Excel).
• Strong attention to detail with professional written and oral communication skills.
• Provide training and mentoring for less experienced or new team members.
• Manage multiple priorities while working independently or in a team environment.
• Adapt to a changing, challenging environment and accept new processes.
• Understand business hierarchy and downstream effects of actions.
• Prioritize work and manage time effectively for best outcome.

The expected salary range for this role is $22.00/hr - $28.50/hr.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.