New

Associate Director, Field Access Ops and Patient Services Analytics

Ardelyx
life insurance, parental leave, paid holidays, flex time, 401(k)
United States, Massachusetts, Waltham
Nov 01, 2025
Description Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA (tenapanor) and XPHOZAH (tenapanor). Ardelyx has agreements for the development and commercialization of tenapanor outside of the U.S. Kyowa Kirin commercializes PHOZEVEL (tenapanor) for hyperphosphatemia in Japan. A New Drug Application for tenapanor for hyperphosphatemia has been approved in China with Fosun Pharma. Knight Therapeutics commercializes IBSRELA in Canada. Position Summary: As a member of the Commercial Operations and Analytics Team, the Associate Director, Field Access Operations and Patient Services Analytics is responsible for supporting the Field Access Management (FAM) and Patient Services teams by ensuring the effective execution of operations and reporting. This position provides hands-on oversight of processes, manages data escalations, and establishes reporting and insights that identifies performance trends, areas of opportunities, and operational efficiency. The ideal candidate is an experienced individual with a deep understanding of patient services, field reimbursement, and market access. The individual will have a strong analytical background, ability to identify trends, resolve data issues, and enhance workflow efficiency. Responsibilities: Collaborate with FAM and Patient Services leadership to identify, interpret, and act on performance trends Monitor copay, coupon, and other patient support program effectiveness and provide strategic insight to enhance patient outcomes Partner cross-functionally with Commercial Operations, Market Access, IT, and vendor partners to advance reporting automation, system integration, and analytics capabilities Serve as a trusted thought partner-translating complex data into meaningful business insights and influencing program strategy and design Manage the FAM team roster and target list Collaborate with the Training team to ensure consistent onboarding, skill development, and reinforcement of analytical best practices Support adoption of new workflows and develop best practices across the FAM organization Lead process improvement and self-service reporting initiatives Lead the design, development, and optimization of data views to ensure scalable, accurate, and efficient analytics infrastructure Build and maintain reports that monitor prescription and reimbursement workflows, identifying performance trends and emerging issues that impact patient access and turnaround times Deliver scheduled and ad hoc analytics in support of both Patient Services and FAM teams, ensuring insights are timely, actionable, and aligned with business objectives Support Monthly and Quarterly Business Reviews (MBRs/QBRs) by developing dashboards, metrics, and analyses that inform strategic and operational discussions Act as the primary point of contact for field access reporting needs, addressing escalations, conducting ad hoc analyses, and identifying scalable solutions to recurring challenges Qualifications: Bachelor's degree, advanced degree preferred, with 8 - 10 years of experience in patient services analytics, field access insights, or commercial analytics within the pharmaceutical or biotechnology industry. or equivalent experience Proven ability to gather, analyze, and interpret complex datasets to identify patterns and inform business decisions. Strong working knowledge of hub data including benefit verification, prior authorization, appeals, and reimbursement workflows. Proficient in data visualization tools (e.g., Tableau, Power BI), Snowflake and SQL Understanding of Veeva CRM, roster management, and IQVIA LAAD data Exceptional analytical, communication, and presentation skills; ability to influence cross-functionally and convey complex insights clearly. Demonstrated ability to manage multiple projects, translate strategy into action, and deliver results under pressure. High attention to detail, initiative, and a collaborative mindset suited to the "roll-up-your-sleeves" environment of a growing biotech company. Willingness to travel up to 20% domestically The anticipated annualized base pay range for this full-time position is $195,000-$215,000. Ardelyx utilizes industry data to ensure that our compensation is competitive and aligned with our industry peers. Actual base pay will be determined based on a variety of factors, including years of relevant experience, training, qualifications, and internal equity. The compensation package may also include an annual bonus target and equity awards, subject to eligibility and other requirements. Ardelyx also offers a robust benefits package to employees, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks of living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision),life insurance and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays. Ardelyx is an equal opportunity employer.