User Success Engineer

Role Description:
Dassault Systemes is seeking a User Success Engineer to work closely with global customers and internal teams to ensure smooth adoption, deployment, and usage of the 3DEXPERIENCE platform. You will collaborate with multi-disciplinary teams to provide technical support and solutions across a variety of applications, driving customer satisfaction and long-term success. Open to any location with a DS office available.

Responsibilities:

• Review technical specifications and align specifications with customer business rules to design custom solutions
• Completeness, quality and productivity of EDI Template production
  • Basic Template and After Parse Functionality
  • Business rule documents
  • Implementation instructions
• Works closely with more senior EDI Technical Specialists
• Analyze, diagnose, and provide technical solutions to software product issues
• Import customer data, test and reproduce customer issues as needed
• Design or modify SQL scripts and other custom applications and scripts
• Test solutions prior to delivery to customer to ensure compliance with specifications and business rules
• Escalate higher level customer issues to the appropriate personnel
• Other responsibilities as assigned

Qualifications:

• Bachelors in computer science or related field
• Working knowledge of programming language concepts
• Excellent customer service and communication skills, both verbal and written
• Good trouble shooting skills
• Ability to learn quickly and manage multiple priorities
• Familiarity with Microsoft Windows environments, including MS Office
• Knowledge of database systems; familiarity with Oracle and PL/SQL preferred

• Familiarity with ERP and EDI a plus

  Additional Skills:

• Excellent communication, time management and teamwork skills
• Must be a self-motivated team player who likes responsibility
• Basic understanding of business functions
• Common professional etiquette (punctual for meetings, adherence to accepted boundaries on attendance/HR policies at organization, respect to others)

• Requires successful completion of EnterpriseIQ training and testing

  Compensation for the role will be commensurate with experience. The total expected compensation range will be between $100,000 and $130,000 representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Dassault Systemes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.