Patient Access Coordinator I - 40 Hours - Days

GENERAL SUMMARY:

The Patient Access Coordinator I functions as an administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service -specific model of care to create a high quality, efficient, safe, and exceptional patient experience.

• The Patient Access Coordinator will develop relationships and processes to support intake and ongoing coordination of care for patients.
• Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, family members and caregivers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff.
• Actively contributes to an organizational culture committed to the highest degree of service excellence to all customer groups.