Associate Dean, Enrollment Management and Student Experience - The Fletcher School

The Fletcher School of Law and Diplomacy is the United States' first professional graduate school of international affairs. Since 1933, Fletcher's multi-disciplinary education in international relations, law, and business, has prepared the world's leaders to become innovative problem-solvers in government, the private sector, and non-governmental organizations.

The mission of The Fletcher School is to educate leaders and advance solutions to complex global challenges through government, business and civil society. Fletcher offers an array of multi-disciplinary programs in global affairs. It encompasses several master's degree programs and two Ph.D. programs, providing a robust academic environment for students. It also offers bespoke training programs and open enrollment programs for professionals tacking critical global challenges.

The position of Associate Dean, Enrollment Management and Student Experience is a unique and interesting opportunity to manage the full student lifecycle as the individual responsible for leading the Enrollment Management and Student Experience functions. This position oversees the strategy and operations of designated departments with direct reports and teams of admissions, recruitment marketing and student experience professionals. Works in partnership with faculty, staff, students, and alumni and with many administrative partners at the university level to support the entire student experience. Drives institutional strategy by developing and implementing enrollment management, academic, and student policies and programs.

Essential Functions:

• Serves as a member of the school's leadership team. Manages direct reports and their high functioning teams including Admissions, Student Experience, Office of Professional Development and the Registrar. Ensures goals and KPIs are established for each team. Responsible for regular coaching, assessment of performance, and career development for all team members.
  
• Responsible for overall enrollment management for all degree programs. Develops strategy and oversees recruitment/enrollment management, selection, and yield. Manages the scholarship aid strategy and budget. Ensures that fiscal and enrollment management goals are achieved, with oversight of multiple operational and financial aid budgets. Regularly provides enrollment and scholarship aid projections. Collaborates with school marketing unit on website content and other marketing assets.
  
• Collaborates with Academic Affairs on a wide range of academic and student policies. Maintains relationships with many partner institutions. Coordinates with a range of school academic and professional advisors to optimize the student academic experience. Plays an active role in new degree program development and implementation, as well as the review of existing degrees.
• Partners with the Office of Development and Alumni Engagement on fundraising, donor stewardship, and alumni engagement.
  
• Oversees academic integrity and student conduct issues, as well as student health, well-being and the overall student experience. Facilitates referrals to Tufts partners (Health Services, Counseling and Mental Health Services, Office of Equal Opportunity, Student Accessibility and Academic Resources). Oversees student housing, and related issues, on and off-campus. Oversees updating of the Student Handbook.
  
• Oversees the Office of Professional Development ensuring that student and alumni needs are being met. This includes programming and coaching. Participates in partnership/employer development with alumni and organizations.
  
• Regularly collaborates with Tufts Office of Institutional Research to develop surveys and collect data on the student experience, satisfaction, and trends. Maintains several dashboards and statistical reports on admissions, financial aid, and student issues. Presents results regularly to leadership, faculty, administrators, boards of advisors, and outside agencies.
  
• May serve as the primary Title IX Sexual Misconduct Liaison to OEO for all students, faculty, and staff, adjudicating Title IX cases at Tufts.
  
• Collaborates on strategies and initiatives for inclusive excellence across the various student affairs offices, alumni and external partners.

Basic Requirements:

• Knowledge and skills as typically acquired through completion of a Master's degree and 10 years of experience in higher education management including admissions, enrollment management and student affairs.
• Proven track record of strong strategic management skills and ability to manage and develop high performing teams
• Track record of optimizing the effectiveness of the student experience
• Strong data analytic skills and ability to summarize data and adapt for various audiences
• Adept at working with different stakeholders, including staff and faculty, and building relationships across a complex matrix organization
• Resourceful, flexible, innovative and diplomatic
• Strong sense of personal and team accountability
• Proven track record of independently managing projects and processes
• Proven ability to manage multiple priorities smoothly
• Deep interest in leadership development, higher education and creative learning models
• Team player with an eye for detail and skills to collaborate with multiple teams with shared accountability in fast-paced, high-energy, often ambiguous, environment
• Familiarity with global networks in government, the private sector, and global affairs

Preferred Qualifications:

• Experience with international and/or diverse populations.

Special Work Schedule Requirements:

• Position may require domestic and international travel. Occasional evening and weekend work is required.