Accounts Receivable Specialist

Accounts Receivable Specialist

Job Summary

Facilitate invoice collection and resolution of account issues for a portfolio of customers in Receivables Management. Manages the end-to-end process of collecting outstanding invoices, investigating and resolving account discrepancies, maintaining accurate records, and seeking long-term solutions to repetitive problems to enhance the customer experience. This role requires detail orientation as well as strong analytical, communication, and organizational skills.

Primary Activities and Responsibilities

• Proactively manage the collection of assigned invoices, ensuring timely payments are received and applied.
• Review invoices and support documentation to ensure billing accuracy.
• Coordinate and build strong relationships with internal departments and external customers to research discrepancies, gather information, and provide fact-driven responses.
• Analyze data to identify trends and work with management team to implement appropriate solutions.
• Maintain composure when tackling new tasks, when dealing with ambiguity, and when faced with periods of high workload.
• Miscellaneous activities and responsibilities as assigned by manager.

Minimum Qualifications

• Associate Degree/2-year Degree
• 1 or more years of experience in Accounting, Business, Finance, Customer Service Operations, Receivables, Billing, or related field

Equivalent Qualifications

• High school diploma or GED
• 3 or more years of experience in Accounting, Business, Finance, Customer Service Operations, Receivables, Billing, or related field

Preferred Qualifications

• Bachelor's Degree/4-year Degree
• 3 or more years of experience in Accounting, Business, Finance, Customer Service Operations, Receivables, Billing, or related field
• 1 or more years of railroad experience
• SAP experience

Knowledge and Skills

• Knowledge of corporate financial principles and practices.
• Exceptional interpersonal communication skills.
• Strong sense of ownership and urgency in driving tasks to completion.
• Inquisitive - innate curiosity.
• Excellent attention to detail and organizational skills.
• Ability to learn quickly and to apply new knowledge and skills efficiently.
• Strong time management skills.
• Ability to address multiple priorities in a fast-paced environment.
• Ability to analyze complex business issues and make sound decisions.
• Ability to manage projects and work independently.

Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.

Job Requirements

• Work hours may vary in length and schedule (may include a non-standard work week)