Supervisor, Registration | Boscobel

• Facilitates the development and maintenance of policies and procedures for consistent and compliant registration practices.

• Builds and maintains a collaborative working relationship between clinical leaders, and other stakeholders to fosters a team approach to appropriate registration practices.

• Lead and manage the registration department to ensure compliance with regulatory standards.

• Develop and implement training programs for new and existing registration staff

• Analyze registration workflows to identify areas for process improvement and implement best practices.

• Collaborate with other departments to ensure seamless patient experiences and effective communication between teams.

• Address patient inquiries and resolve any issues that arise during the registration process

• Uses key performance indicators on dashboards and scorecards to monitor performance and direct resources as appropriate.

• Maintain excellent interpersonal and communication skills to interact positively with patients, staff, and healthcare professionals.

• Creates and maintains efficient processes for accurately determining and communicating the patient's financial obligation.

What's Available:

• 1.0 FTE

• Schedule: Monday-Friday Days

• Location: Onsite - Boscobel, WI - 205 Parker St. Boscobel, WI

What You'll Need:

• Education: High school diploma or equivalency

• Experience: 3-4 years of experience healthcare business operations, patient business office/registration, or medical office billing/claims, with demonstration of increasing responsibility.

• Passion for service excellence and continuous improvement

• Strong leadership and team building capabilities

• Competitive Benefits:We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.

• Work-Life Balance:We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.

• Professional Development:Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.

• Diversity, Equity & Inclusion:We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources.

• Additional Employee Discounts and Perks

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Core for all Leaders

• Organizational Strategy and Implementation -- Recognizes market trends, judges the impact on their AOR, contributes to responsive strategic plans, develops AOR operational plans, articulates these plans, and ensures they are communicated to gain alignment and commitment of all AOR staff.

• Fiscal Management -- Effectively uses established processes to ensure accountability for effective operations and resource management.

• Human Resource Management -- Effectively uses established processes to: select, align, develop, motivate, manage, and retain a team of highly skilled employees.

• Excellence in Service and Quality-- Achieves seamless delivery of quality patient care, safety, excellence in patient experience, and customer service. Utilizes Continuous Quality Improvement principles and platform planning in decisions, improvements, and system design.

• Organizational Leadership -- Provides leadership and accomplishes objectives by ensuring the integration of processes and initiatives while modeling collaboration. Participates and supports in brand/service delivery teams as requested.

• Maintains accountability for implementation of requirements of regulatory agencies

• Serves as liaison to the community

• Duties and responsibilities as defined by specific department (if applicable)

PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES: