Representative, Customer Accounting - Payments

Spire is seeking a Customer Accounting Rep - Payments to work in the Alabama operations. This position will be under general supervision of the Coach, Customer Accounting. The Customer Accounting Representative will process customer billing records to accomplish accuracy in billing and complete other back-office duties as assigned. This position will also assist with Collections duties and in the Call Center when needed.

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of our business. We're dedicated to understanding our customers' needs and goals to better serve them today and tomorrow. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire culture to life:

• We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance.
• We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs.
• We collaborate: We put teamwork first, bringing in everyone's ideas, because our collective energy makes us stronger.
• We care: We treat people how we want to be treated, listening closely and doing what's right, even when it's hard.

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

• Investigates and resolves complex customer payment issues.
• Identify issues and make appropriate adjustments/corrections to customer accounts.
• Perform back-office duties including Field Activity work and other clerical duties.
• Ensures assigned exception items are processed in an accurate and timely manner.
• Ensures accounts are properly corrected to ensure the correct processing of payments.
• Manage many small details and report errors.
• Reports repetitive errors and unusual situations to lead and/or supervisor in a timely manner.
• Ensures corresponding reports are properly maintained.
• Through all contact methods, handles inquiries and complaints from customers.
• Applies knowledge and skills to interpret and explain account information and solve customer payment issues.
• Takes initiative, utilizes judgment, and makes decisions to satisfy customers independently to ensure first call resolution.
• Supports the company's overall objective to provide exceptional service, ensuring that no PSC complaints are generated by lack of follow-up, mistakes or lack of use of customer service skills.
• Interaction with Business Development, Contact Center, Customer Service, and Service Support.
• Handles special projects as assigned by supervisor.

• Ability to multitask as needed, to handle multiple issues at one time.
• Ability to lead by example in support of the essential Behaviors and values.
• The ability to work as part of a team and display a positive attitude for a fast-paced, dynamic environment.
• Ability to manage time effectively to meet company and individual goals and deadlines.
• Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people.

N/A

• High School Diploma or GED equivalent, required.
  
  

• Requires proficiency and skill in the daily use of a personal computer, calculator, and other miscellaneous equipment. Continually uses telephone in the performance of duties.
• Requires a thorough knowledge of Company policies and procedures as they apply to customer payments, customer service, marketing, accounts payable and merchandising.
• Requires a thorough knowledge of CC&B.
• Requires the knowledge and skills to interpret and explain all account information.
• Requires proficiency in arithmetic computations and understanding of human relation skills.
• Requires an understanding of bookkeeping principles, customer service techniques, and proper telephone skills as would be acquired through general office experience.
  

• Requires normal physical stamina.
• Must adapt to long periods of close viewing of personal computer and documents.
• Requires the ability to adapt to frequent interruptions, difficult customer contacts, and varying work demands.

We accept online applications through our career site at jobs.spireenergy.com.

Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire Inc., and its subsidiaries are an Affirmative Action and Equal Employment Opportunity Employer.