Air Export Customer Service/Operations Agent

• Coordinate and monitor shipment activities including air, ocean, and ground freight
• Communicate with customers regarding shipment status, documentation requirements, and delivery schedules
• Process import/export documentation and ensure compliance with customs regulations
• Liaise with carriers, warehouses, and customs brokers to resolve operational issues
• Generate quotes and handle pricing inquiries for freight services
• Track shipments and proactively address delays or exceptions
• Maintain accurate records in the company's transportation management system
• Support daily operational needs and contribute to team efficiency

• Minimum 2-3 years of experience of customer service or operations in freight forwarding, logistics, or supply chain industry (air export experience preferred).
• Knowledge of Incoterms and commercial invoice requirements
• Strong knowledge of import/export processes and documentation
• Familiarity with customs regulations and international shipping procedures
• Excellent communication skills with ability to manage multiple customer accounts
• Proficiency in logistics software and Microsoft Office Suite
• Detail-oriented with strong organizational and problem-solving abilities
• Ability to work independently in a fast-paced environment

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.