Reception Associate

Williams Lea by RRD is a global business support services company with a strong legacy-over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world-especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly

Williams Lea is seeking a Reception Associate for our Washington, D.C. office!

Pay: $22/hour

Shift: M-F 8:00am to 5:00pm

The Receptionist is responsible for providing covering the reception desk, greeting visitors and general clerical office support

Job duties:

• Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor's arrival when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned. Handle sensitive and/or confidential document and information.

Reception Duties:

• Manage the front desk, including answering phone calls, responding to inquiries, and directing visitors appropriately.
• Maintain a tidy and organized reception area.
• Maintain visitor logs and issue visitor badges as necessary.
• Assist with reservations and scheduling for meetings, events, or accommodations.
• Provide information about services, facilities, and local attractions to guests.
• Coordinate catering, refreshments, and setup for meetings and events.
• Ensure guest comfort by addressing their needs promptly and professionally.
• Support housekeeping or maintenance requests related to guest areas.
• Support team with various administrative tasks as needed.
• Ensure high standards of customer service and guest satisfaction.
• Train, motivate, and evaluate staff members to optimize performance and teamwork.
• Handle guest inquiries, complaints, and feedback professionally and promptly.
• Monitor operational procedures to ensure compliance with safety, health, and quality standards.
• Assist in managing reservations, billing, and other administrative tasks.
• Maintain cleanliness and organization of the premises.
• Manage inventory and ensure proper stock levels of supplies and equipment.
• Collaborate with management to develop and implement policies and procedures.

• High school diploma or equivalent.
• Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
• Exceptional customer service skills to effectively great and communicate with callers and visitors.
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and great visitors.
• Ability to work in a fast-paced team environment.
• Ability to effectively and professional communication with co-workers and clients.
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task

Pay: $22/hour

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans