Collector

Justice Federal Credit Union has been designated as a Best Credit Union to Work For by American Banker, for four years in a row, and is now among the Best Places to Work for Women in 2025!

We are seeking member-driven, exceptional communication skills and analytical thinking candidates for the position of a Collector.

This role is responsible for overseeing the collection of receivables in alignment with organizational policies and procedures. This position plays a key role in supporting Members' financial health while safeguarding the credit union's loan portfolio.

Key Job Functions:

• Oversees and monitors delinquent accounts within Justice Federal.
• Conducts consistent outreach to Members with past-due accounts, ensuring alignment with departmental KPIs and productivity standards.
• Delivers credit counseling and proposes tailored solutions to enhance Members' financial stability while safeguarding the credit union's loan portfolio.
• Accurately posts payments on delinquent loans in accordance with established guidelines.

Required Skills and Experience:

• A High School Diploma or equivalent is required. Experience as a substitution for a High School Diploma may be considered.
• One to three years of similar or related experience, preferably in a credit union or financial institution.
• Exceptional communication skills-both verbal and written-with strong Member service and negotiation capabilities.
• Ability to work flexible schedule.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Comprehensive knowledge of applicable federal and state lending regulations.
• Prior experience in an outbound call center setting preferred.
• Skilled in interpreting and applying policies, procedures, and legal documents, including garnishments, judgments, and bankruptcy filings.
• Must be able to push, pull, or lift up to 50 lbs., as needed, and requires extended periods of sitting and/or standing and to be able to use PC, copier, scanner, fax, etc.

Employee Benefits Include:

• Voluntary Life Insurance
• Volunteer Time Off (VTO)
• Flexible Spending Accounts
• 12 Paid Holidays (includes Birthday)
• Generous Paid Time Off Policy (PTO)
• Medical (with HRA) / Dental / Vision Insurance
• Annual Corporate Bonus (based on organizational goals)
• Retirement Savings Plans with 6% Employer Match (fully vested on day one)
• Company-Paid Benefits Including Basic Life Insurance, Disability Insurance, and Financial Wellness
• And more!

Justice Federal does not provide Visa sponsorship to employees or candidates.

Compensation ranges are based on market data that enables Justice Federal Credit Union to remain competitive with other credit unions of similar asset size.

Submitted applications for this position are kept on file while this position is open. Candidates wishing to be considered for other vacancies must submit a separate application for each vacancy for which they would like to be considered.

Employment offers are extended within the compensation range of the position; and are commensurate with candidate experience, knowledge, and geographic location.

Disclaimer: Justice Federal reserves the right to fill this role at a higher/lower grade level based on candidate experience and/or business need.

Equal Opportunity/Affirmative Action employer. This company considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.