Customer Success Representative

Are you passionate about delivering exceptional customer experiences and driving operational excellence? Join Hitachi Energy's Components Division in Alamo, TN, as a Customer Success Representative. In this role, you'll be the voice of the customer, guiding their journey from order placement through delivery and beyond. You'll collaborate across departments to ensure smooth order processing, timely shipments, and proactive communication that builds trust and satisfaction.

This is more than a support role-it's a chance to shape how customers experience our brand. You'll be part of a team that values innovation, continuous improvement, and customer-centric thinking. If you thrive in a fast-paced environment and enjoy solving problems with purpose, this is your opportunity to make a real impact.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How you'll make an impact

• Process new orders and drive clean order initiatives to streamline manufacturing.

• Collaborate with engineering to deliver complete, high-quality drawing packages.

• Manage change orders and build strong internal relationships across departments.

• Support revenue goals by resolving shipping holds and attending revenue meetings.

• Handle return authorizations, concessions, billing milestones, and overdue invoices.

• Apply lean methodologies to improve processes and customer success outcomes.

• Monitor and communicate shipping schedules, resolving potential delays.

• Participate in daily meetings and escalate issues for timely resolution.

Your background

• Minimum 2 years of experience in customer service, order management, or related fields.

• A degree in business or equivalent experience is preferred, though not required.

• Strong organizational and problem-solving skills.

• Familiarity with Microsoft Office and SAP is a plus.

• Understanding of basic accounting principles and project management.

More about us

• At Hitachi Energy, we're committed to powering a sustainable future through innovation and collaboration.

• You'll join a global team that values diversity, continuous learning, and career growth.

• We offer opportunities to develop your skills and make a meaningful impact every day.