Sales Support / Business Development Representative - Columbia, MD

Transformational Security LLC, located in Columbia MD, is seeking a Sales Support / Business Development Representative to support our U.S. Government and commercial business lines. We operate using a collaborative, team-based approach, and this position serves as a vital member of our Business Development (BD) Team. The successful candidate will play a key role in supporting growth across all market sectors by assisting client engagement, pipeline development efforts, and lead generation.

Core Responsibilities

1. Marketing, Outreach, and Brand Awareness

* Maintain and regularly update website content and social media platforms (e.g., LinkedIn) to strengthen TSLLC's visibility, engagement, and market presence.
* Support execution of a coordinated marketing plan, assisting with go-to-market strategies and outreach campaigns.
* Promote TSLLC solutions through marketing efforts, events, and digital campaigns.
* Coordinate trade show and exposition participation.
* Manage industry memberships and consortium participation.
* Conduct market and competitor analysis to track trends and inform growth strategies.
* Lead targeted outreach campaigns for specific sectors, agencies, and technology domains.

2. Business Development and Sales Support

* Support the growth and maintenance of sales across government, and commercial markets.
* Qualify, and track new business opportunities, coordinating proposal development and capture activities.
* Maintain oversight of the BD travel budget, tracking expenditures and forecasting requirements.
* Support weekly BD meetings, providing updates, metrics, and progress summaries.
* Maintain CRM data integrity and a structured repository of BD materials, templates, and presentations.
* Support and manage partner and channel relationships.
* Coordinate with other company departments to ensure customer requirements align with delivery capability.
* Oversee and assist with proposal efforts.

3. Customer Engagement and Relationship Management

* Respond promptly and professionally to customer inquiries via website, email, or direct communication.
* Coordinate follow-on actions and ensure responsive engagement with existing and prospective customers.
* Maintain customer satisfaction through proactive communication, follow-ups, and performance evaluations.
* Manage customer warranty documentation, service records, and CRM data accuracy.
* Support long-term account health tracking and relationship continuity efforts.

4. Administrative, Operational, and Compliance Support

* Support BD team ensuring smooth execution of campaigns, meetings, and deliverables.
* Prepare recurring reports with accurate and timely metrics.
* Uphold compliance with internal cybersecurity, confidentiality, and data-protection policies.

5. Technical and Analytical Skills

* Demonstrate proficiency with CRM platforms and the Microsoft Office Suite, including advanced Excel skills.
* Conduct business intelligence research on procurement forecasts, competitors, and industry trends.
* Support workflow automation and process optimization to improve team efficiency.
* The successful candidate is expected to develop a clear understanding of TSLLC's technical solutions and services to effectively communicate value to clients and partners.

Pay Range: $65,000 per year

Qualifications

Required
* Bachelor's degree or higher.
* 2+ years of experience in business development, inside sales, or marketing support-preferably in a Government, Defense, or Technology environment.
* Strong written and verbal communication skills - critical.
* Excellent proficiency in Microsoft Office, especially Word, Excel, and PowerPoint.
* High attention to detail, organization, and follow-through.
* Eligibility to work on U.S. Government-related projects (U.S. Citizenship required) and eligible for a U.S. security clearance.

Preferred
* Formal education in business, marketing, communications, or related fields (or equivalent experience), or applicable experience in TSCM, SIGINT/EW, or Physical/Technical Security.
* Familiarity with DoD procurement processes, Federal Acquisition Regulations (FAR/DFARS), and/or ITAR/EAR compliance.
* Prior experience supporting trade shows, proposal development, or capture management.
* Occasional travel (10%) to support customers, trade shows, training, and industry events.
* Experience with NetSuite or comparable ERP/CRM systems
* Active or previous U.S. Government security clearance (Secret or higher).

Working Conditions
* Primary work performed at TSLLC headquarters (Columbia, MD).
* Business casual environment, with business professional attire required for client meetings, site visits, and other external engagements.
* Standard business hours: periodic after-hours effort may be required during proposal deadlines or event schedules.