Clinical Coordinator - Manhattan

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Clinical Coordinator.

In this role, the successful candidate plays a crucial role in managing clinical triaging, coordinating services between the Fibroid Center providers including MIGS surgeons, interventional radiology, nutrition and other relevant departments. The care coordinator ensures seamless patient care and efficient operations, especially as we expand our services to various geographical locations for Fibroid patients.

Job Responsibilities:

• Conduct thorough assessments of patients' medical conditions, history, and treatment needs related to fibroids. Prioritize and triage patients based on their acuity, ensuring timely and appropriate care delivery. Screen patients seeking initial fibroid consult at the center. Gather reported symptoms, relevant information, and recent imaging reports; send required surveys to patients; collect completed survey data from patients and create comprehensive document with compiled patient information to NP/MD for initial triage/consult.
• Pend orders for imaging to NP as needed for initial consult, assist patient in scheduling required imaging and ensure completion prior to visit.
• Collaborate with the Fibroid Center care team to establish effective communication and coordination channels. Facilitate regular meetings to discuss patient cases, treatment plans, and progress.
• Serve as the primary point of contact for patients and their families throughout their treatment journey. Ensure seamless coordination of appointments, consultations, diagnostics, and procedures, aiming for optimal patient experience and outcomes.
• Assist in obtaining timely medical clearance from PCP/specialists for surgical procedures.
• Perform weekly post-op calls to assess patient clinical status and need for medication management, manage post-op expectations.
• Coordinate home care services as needed, such as VNS.
• Coordinate the utilization of healthcare resources efficiently. Assist in obtaining necessary authorizations and approvals for medical procedures, tests, and treatments, while optimizing the utilization of available resources.
• Provide periodic check-ins with patients via telephone at set intervals as designated by provider (ex: every 3 months, 6 months, etc), coordinate any necessary follow-up visits.
• Support the management team in planning and implementing the Center's expansion to new geographical locations. Assist in setting up new facilities, liaise with local healthcare partners, and ensure a smooth transition for patients and staff.
• Provide comprehensive information to patients about fibroids, available treatment options, and any pre- or post-operative care requirements.
• Address patient queries and concerns, and offer emotional support as needed. Identify gaps in patient knowledge and provide appropriate education and counseling related to various procedures offered at the fibroid center.
• Monitor patient outcomes, treatment compliance, and satisfaction levels. Identify areas for improvement and actively participate in quality assurance and performance improvement initiatives.
• Assist in organizing and collecting data for Fibroid Center research studies.
• Maintain accurate and up-to-date patient records using the electronic health record system. Ensure that all relevant information is documented appropriately and securely.
• Stay updated with the latest advancements in fibroid care, medical treatments, and healthcare coordination practices. Participate in workshops, conferences, and training programs to enhance professional knowledge and skills.
• Perform routine ambulatory care RN duties as needed - vaccine administration, telephone triage, relay results, respond to Mychart messages for patients established for routine gynecologic care.

Minimum Qualifications:
To qualify you must have a Valid and active Registered Nurse (RN) license in the state of practice.
Bachelor of Science in Nursing (BSN) degree preferred.

Preferred Qualifications:
Proven experience as a Care Coordinator or in a similar care management role.
In-depth knowledge of fibroids, gynecological conditions, and various treatment modalities.
Excellent communication, interpersonal, and organizational skills.
Strong analytical and problem-solving abilities to handle complex patient cases effectively.
Ability to work collaboratively in a multidisciplinary team and establish positive relationships with patients and healthcare professionals.
Familiarity with electronic health record systems and proficiency in using healthcare software and technology.
Commitment to maintaining patient confidentiality and adhering to ethical standards.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $94,323.65 - $127,581.63 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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