Clinical Administrative Coordinator

This position is Remote in Louisiana. If you are located within commutable distance to the office at LA013 - LA013 - METAIRIE-3838 N CAUSEWAY BLVD, you will have the flexibility to work remotely* as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Clinical Administrative Coordinator is responsible for managing both inbound and outbound calls, averaging approximately 75 calls per day, including cold calling and appointment scheduling for Comprehensive Wellness Assessments. Working within a queue system, the coordinator will confirm, cancel, and backfill appointments using our scheduling platforms. In addition to answering incoming calls and greeting members and visitors, the role involves coordinating educational sessions and maintaining a high level of productivity, with a required 100% performance metric based on appointment conversion rates. The coordinator will be part of a team of 12 to 35 members, participating in bi-weekly team huddles and quarterly one-on-one meetings to support collaboration and performance improvement.

Every employee is expected to meet Peoples Health minimum requirements:

• Commitment: to our Members: We have the power to change our members' lives by placing them at the center of everything we do daily
• Action: By working together and delivering quality service, we enhance the lives of our members through dedication and teamwork
• Responsibility: To continue to strive to be the best for our members by adapting and evolving to change, continuing professional development, and to never stop learning
• Excellence: By exceeding expectations and finding innovative ways to exceed standards, we are changing our members' lives

This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:30am - 5:00pm) CST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

We offer 1 week of paid training. The hours during training will be 8:30am - 5:00pm, Monday - Friday. Training will be conducted virtually from your home or may do in-person training for 3 days, depending on the location.

Primary Responsibilities:

• Receive and place outbound calls via queue system and scheduling across all covered markets and Telehealth, document as needed.
• Follow arrival for the scheduled appointment, transcribe notes into the electronic database regarding the Member's appointment, update demographics (i.e. telephone number, address, name PCP, etc.)
• Document action taken following incoming and / out outbound telephones calls that resulted in a change to schedule (i.e. reschedule, no - show, cancellations, etc.)
• Validate that insurance subscriber and assignment of benefits is appropriately entered in the patient information section of the electronic health record
• Support health information technology (HIT) in health care quality improvement
• Work in coordination company - based security health information systems technology to ensure appropriate documentation of the member's care coordination and record
• Participate in ongoing training to ensure the records are accurate and secure
• Follow corporate instruction based on Federal and State guidance related to health information documentation and security
• Meet or exceed quality metrics for member interaction and production metrics for outbound telephone call volumes. Reviews and updates Member demographics (i.e. address, telephone numbers, etc. in the electronic medical record (s)
• Maintain accurate and organized call lists
• Travel to other Service Centers for coverage as needed
• Answer phones, perform multiple tasks and work independently

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent years of experience
• Must be 18 years of age OR older
• 6+ months experience with cold calling
• Experience with Microsoft Office -Microsoft Word, Microsoft Excel, and Microsoft Outlook including the ability to open, create, edit, save, and send documents, spreadsheets, and emails, other forms of documents
• Ability to work any of our 8-hour shift schedules during our normal business hours of (8:30am - 5:00pm) CST, Monday - Friday

Preferred Qualifications:

• 2+ years of experience in medical office
• Experience working in a performance metric based role
• Experience with high volume calling or call center work
• Experience working with a phone queue

Telecommuting Requirements:

• Reside within the state of Louisiana
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Professional, strong customer service and communication skills
• Demonstrates consistent punctuality and respect for schedules, ensuring timely attendance to meetings, calls, and deadlines.
• Maintains focus and effectiveness in high-pressure situations by staying calm, organized, and solution-oriented. Demonstrates the ability to prioritize tasks, adapt quickly, and make sound decisions even when faced with tight deadlines or unexpected challenges.

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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