New 
Student Services Specialist (Financial Aid)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Phoenix | |
 Oct 02, 2025 | |
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Student Services Specialist (Financial Aid) Job ID: 321922 Location: Phoenix College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $19.17 - $23.99/hourly, DOE Grade 109 Work Schedule Monday - Thursday, 9am - 6pm, Fridays 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Situated in central Phoenix, Arizona, Phoenix College (PC) welcomed its inaugural class of students on September 13, 1920. A comprehensive community college with over 17,000 students and more than 150 degree and certificate programs, including two bachelor's degrees, Phoenix College embraces a student-centered approach to ensure quality teaching and learning. PC is a designated Hispanic Serving Institution (HSI) and is nationally recognized with the Seal of Excelencia. In 2025, PC was named as one of the top 16 community colleges in the nation as a Most Promising Place to Work by the National Institute for Staff and Organizational Development (NISOD). Join our top-tier faculty and staff as we innovate and lead in higher education. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary Are you looking to expand your career within the financial aid department at Maricopa? Well then this opportunity is for you. The Student Services Specialist, who reports to the Student Services Analyst, plays a key role in supporting students and families through the financial aid process. You'll take on technically complex financial aid processing, resolve challenging problems and inquiries, and may oversee specific aid programs. This position also carries significant responsibility for counseling students and parents on financial aid options, while ensuring smooth office operations and the consistent application of policies and procedures. Applicants must be in good standing with all U.S. Department of Education Federal Student Aid programs and must be eligible to access the federal systems and websites necessary to perform the responsibilities of this role. Essential Functions 35% - Process financial aid applications, including verification, determination of need, disbursement of financial aid, and awarding of funds as well as editing of previous awards. Assists students with the financial aid process from initial application to award; reviews student files verifying application for accuracy and completeness; counsels students and parents with difficult inquiries, may evaluate and take action on student appeals, and may speak with student groups regarding financial aid availability and procedures. 25% - Requests additional information in compliance with federal and state laws. Assists in analyzing/interpreting regulations for financial aid programs and responds to inquiries requiring detailed knowledge of regulations and policies; creates various reports on a regular basis. 20% - Assist with the frontline service area to ensure accurate and consistent service to students and parents. 10% - May administer financial aid programs such as student employment, loan programs; providing requested information and reviewing/documenting office practices and procedures. 10% - May assist in training and oversight of students, and temporary workers; performs other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution in business administration, education or directly related field, and one year of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications 1. Two (2) or more years of experience performing financial aid transactions such as awarding and professional judgement, requiring a high level of technical knowledge and expertise. 2. Two (2) years of experience collaborating and training others on financial aid processing. 3. Two (2) years of experience working in a Financial Aid Office that processes Title IV financial aid. 4. One (1) year of experience providing customer service support to students, faculty, and the general public via phone, email, or online platforms. 5. College degree in a related field such as education, business or accounting. Special Working Conditions
How to Apply Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Apply on or before October 19, 2025 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321922&PostingSeq=1 jeid-9334141b3a01324d9351f882bd604657 | |