HCAI - HEALTH INFORMATION AND ELECTRONIC RECORDS ANALYST TRAINING PROGRAM (EHR SUPPORT INTERNSHIP)

Description:

The Health Information and EHR Systems Analyst program (HIER) prepares students to manage healthcare data and electronic health record (EHR) systems with confidence. Learners receive hands-on training in EPIC, SQL, Tableau, and Crystal Reports, building core competencies in clinical data management, system implementation, and reporting. The program also introduces participants to technical workflows aligned with the EHR Support Analyst (ESA) role, including Epic optimization, system troubleshooting, and internal user support. This expanded focus equips learners to contribute to healthcare IT environments through both foundational and system-facing responsibilities, ensuring data accuracy, security, and compliance.

This program prepares students for the HIMSS CAHIMS certification, providing a strong pathway into health information technology and EHR specialist roles across healthcare settings.

Note: The EHR Support Analyst (ESA) plays a key role in helping healthcare teams use electronic health record (EHR)

This program consists of online classroom training and a remote hands-on internship/externship. Participation in both components require a commitment of 40 hours per week during standard business hours.

Eligibility Requirements:

• Applicants must be residents of California.
• Must be 18 years or older
• Must have a high school diploma or GED certification
• Must be a U.S. Citizen/National or have a valid Lawful Permanent Resident Alien (not open to non-citizens or Visa holders)
• Must have proficient computer experience (MS Windows & MS Suite (Word, Excel, PP, Outlook)
• Ability to type Net 40 wpm
• Great attention to detail and strict HIPAA compliance
• Analytical and detail oriented.
• Able to learn in a self-directed, fast-paced, rapidly changing environment.

Program Details:

• Schedule: The training program runs Monday through Friday, 8:00 AM to 5:00 PM, and includes a living stipend.
• Commitment: The program includes remote learning and remote hands-on internship/externship training. Accepted participants must complete 40 hours per week, Monday through Friday, during regular business hours for the entire duration of the program.
• Compensation: $31,200, This stipend is distributed over approximately 44 weeks for participation in both remote learning and remote hands-on internship/ externship training. Stipend payment is made on OCHIN's semi-monthly pay schedule.
• Benefits: Eligible for monthly benefits reimbursement of up to $600 (participant cost only). Some restrictions apply. Also, Internet Stipend $35/month for 44 weeks
• Attendance Policy: Participants are not eligible to receive paid holidays or paid time off (PTO), all missed time will need to be made up.

Program Objectives:

• Learn to apply specialized health care and database management insights to analyze important clinical data, identify trends, and create targeted reports.
• Develop expertise in managing health information and EHR systems to support healthcare organizations.
• Apply data management skills using tools such as EPIC, SQL, Tableau, and Crystal Reports to analyze and report clinical data.
• Understand and implement system design, testing, and security protocols to ensure data privacy and compliance.
• Prepare for the HIMSS CAHIMS certification exam, focusing on healthcare IT, leadership, and system analysis.
• Support healthcare teams in optimizing operational workflows and improving patient outcomes through technology

The EHR Support Analyst (ESA) plays a key role in helping healthcare teams use electronic health record (EHR) systems efficiently and accurately. ESAs monitor system alerts, resolve technical issues, and support staff with tools like Epic to ensure patient data flows smoothly across departments. They help maintain user access, troubleshoot application errors, and guide clinical teams through system updates and workflow changes.

This role requires attention to detail, strong communication skills, and a commitment to improving how health information is managed. ESAs contribute to better patient care by making sure the technology behind the scenes works reliably, securely, and in alignment with clinical needs.

The ESA duties include, but are not limited to:

* Review communications from OCHIN and internal teams via email and Jira to stay informed of system updates and notifications.

* Relay system notifications and updates to appropriate end users to ensure timely awareness and action.

* Troubleshoot Epic-related issues in collaboration with end users and support teams, using Jira and other designated channels.

* Monitor and manage Epic workqueues including Interface Errors, EMR Errors, E-Prescribing Errors, Failed Fax, Charge Router Errors, and Claim Edits.

* Monitor and respond to internal help requests and departed provider pools to support data integrity and workflow continuity.

* Attach to and monitor the Default Provider In Basket to ensure timely resolution of outstanding items.

* Review and process scanning and indexing issues, including training end users on redaction procedures.

* Update and maintain user records (EMPs, SERs, Ella access) and system configurations to support accurate access and functionality.

* Build and inactivate user access as needed, following onboarding and offboarding protocols.

* Update Fee Schedules, Preference Lists, SmartPhrases, and SmartLists to reflect current workflows and provider needs.

* Request destination map updates and maintain Lot Manager to support accurate routing and inventory tracking.

* Assist users in optimizing their Epic experience through personalized support and workflow enhancements.

* Review Weekly Change Notices and update training documentation and workflows accordingly.

* Implement internal trainings on Epic functionality and system updates to support staff development.

* Create and modify letter templates to support communication and documentation needs.

* Assess existing workflows and contribute to the development of more efficient processes based on operational needs.

* Run and review system reports such as Open Encounter Reports and Duplicate Patient Reports.

* Maintain the security and integrity of health information by adhering to privacy policies and regulatory standards.

* Other duties as assigned.

OCHIN Workforce Development Equal Opportunity Statement

OCHIN is an equal opportunity educational provider committed to fostering an inclusive and equitable environment for all. We are dedicated to a policy of non-discrimination for all members of the OCHIN community, including learners, team members, and applicants. We do not discriminate based on race, creed, color, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.

OCHIN is committed to making decisions for program entry, training, and educational opportunities based on individual qualifications and abilities. We actively seek to attract learners and team members from diverse backgrounds and affirmatively support equal access and opportunity for women, minorities, individuals with disabilities, special disabled veterans, and other covered veterans, in accordance with applicable federal, state, and local laws.

We strive to create an inclusive learning environment that fosters the success of every individual and reflects the diverse communities we serve.

OCHIN Workforce Development Health Screenings and Immunization Requirements

To ensure the safety of our learners, partners, and communities, OCHIN requires all program participants-including those attending remote and in-person training, internships, and externships-to be vaccinated with a COVID-19 vaccine, as recommended by state and federal public health officials. Participants must provide proof of full vaccination or receive approval for a medical or religious exemption prior to program acceptance.

Additionally, for on-site internships and externships, participants must provide proof of meeting the immunization requirements specific to the host site prior to acceptance into the program. These requirements may include, but are not limited to, vaccinations for influenza, hepatitis B, and MMR. Requests for exemptions based on medical or religious grounds will be reviewed and must comply with applicable laws and site-specific policies.

Please note that many sites require participants to complete tuberculosis (Tb) testing and drug screening before beginning their placement. Participants are responsible for ensuring that all required health screenings are completed by the site's deadline to avoid delays in program participation.

OCHIN is committed to working collaboratively with program participants and host sites to ensure compliance with these health and safety requirements while maintaining respect for individual beliefs and circumstances.