Product Manager, AI Powered Experiences

Our remote first employees join and stay at Phase2 to be a force. In pursuit of digital experience that advances the human experience, you will do your best work, live fully, and succeed as a team.

Phase2 a digital agency passionate about customer experience, grounded in data & insights, and rooted in more than two decades of successful technology delivery. We guide industry-leading companies to what's next in their digital landscape.

And it all begins with finding the right people who align with our values and passion for impact.

As a Product Manager, AI Powered Experiences at Phase2, you will lead the strategy, definition, and delivery of intelligent digital products that leverage AI to create adaptive, personalized, and forward-looking experiences.

This role is ideal for a technical, hands-on product builder who thrives in fast-moving environments, actively uses AI in their work, and has experience shipping AI-powered features that deliver measurable outcomes.

This position reports to: VP, Strategy

• Own the Product Roadmap: Define and deliver the vision for AI-powered search, personalization, and workflow automation features that create tangible business outcomes.
• Ship Real AI Features: Work from idea launch on capabilities like semantic search, recommendations, conversational admin tools, and automated metadata tagging.
• Be the Technical Glue: Write clear, technically precise user stories, partner with engineers on APIs and data pipelines, and remove blockers quickly.
• Drive Clarity & Prioritization: Capture and refine requirements when they're ambiguous, and partner with client stakeholders to align priorities and decisions.
• Identify Risks Early: Surface blockers, raise risks quickly, and adapt plans to keep sprints and releases on track.
• Lead Agile Delivery: Own the backlog, run agile ceremonies, and ensure delivery momentum while maintaining high standards of usability, performance, and accessibility (WCAG 2.2).
• Focus on Outcomes: Define clear success metrics and use data to validate product impact, continuously iterating to deliver measurable business value.
• Be an AI Evangelist: Champion AI product thinking internally and externally, share best practices, and inspire teams to adopt AI-native ways of working.

• 3-5 years of product management experience leading cross-functional teams and delivering digital products.
• 1-2 years of hands-on AI product experience, shipping AI/ML-powered features (semantic search, recommendations, chat/LLM integrations, workflow automation).
• AI-native workstyle: Actively uses AI tools (LLMs, agents, automation hubs) for product work such as research, backlog refinement, or story writing.
• Strong understanding of agile development practices and experience with tools like Jira, Confluence, or product analytics platforms.
• Experience with web-based applications, including data-driven websites/portals, APIs, and CMS or CRM integrations.
• Proven ability to simplify complex requirements and communicate clearly with both technical and non-technical stakeholders.
• Familiarity with accessibility standards (WCAG 2.2) and inclusive product practices.

• Experience with AI product use cases such as search optimization, recommendation systems, intelligent content delivery, or workflow automation.
• Experience with CMS platforms (Drupal, AEM, Optimizely, WordPress, or Sitecore).
• Experience working in or with digital agencies, consultancies, or fast-paced product organizations.
• Understanding of enterprise SaaS, B2B tools, or modular platform design.
• Comfort navigating cloud infrastructure environments (AWS, Azure, GCP).

The typical advancement path is to Senior Product Manager, AI-Powered Experiences.

• The chance to make a real impact in the health and wellness space, helping millions of people per year.
• To work from wherever you thrive best. We're a remote-first team built on trust, flexibility, and outcomes.
• A competitive compensation package that considers various factors.
• A comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, and supplemental insurance.
• Our fun and interactive wellness program offers rewards for participation.
• A 401(k) with a 3% employer contribution-no match required and 100% vested after just 90 days.
• You'll start with 16 paid vacation days, 4 personal days, and 1 volunteer day each year. Vacation and personal time increase with your tenure, recognizing your continued contributions.
• Up to 12 weeks of fully paid leave for birthing parents and up to 6 weeks of fully paid bonding leave, based on your tenure. This includes support for adoption and foster placement, along with the option to extend time off through additional unpaid leave.
• Inclusive fertility, adoption, and surrogacy benefits through Kindbody, along with virtual health coaching and care navigation.
• A $500 stipend to personalize and equip your home workspace for success.

• Frequently remain in a stationary position, often standing or sitting for prolonged periods of time.
• Occasional adjusting or moving of light objects up to 20 pounds in all directions.
• Continuous communication on live video chats, calls, and through emails and messaging platforms for the purpose of exchanging information.
• Continuous repetitive movements that may include the wrists, hands, and/or fingers.
• Travel, sometimes frequent, is expected.

• Comprehension - Must continuously be able to understand direction and adhere to established procedures. Must also be able to gather information from clients and employees and synthesize this information in a meaningful way. May also be responsible for making improvements or recommendations to existing procedures.
• Organization - Must continuously be able to gather and classify information, store information learned from conversations and communications, and then be and be able to quickly recall, interpret, and explain information.
• Reasoning and Decision Making - Must continuously use logic to analyze and interpret information, and prioritize.
• Communication - Must continuously express or exchange ideas and meaning with employees and clients.
• Resilience - Must continuously adapt well in the face of workplace stressors.

Equal Employment Opportunity (EEO)
Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.