Description
This role is a unique opportunity to blend technical expertise with people-focused training at RK, a top-ranked, family-owned leader in construction, manufacturing, and building services. As a Business Application Analyst & Trainer, you'll be the go-to expert helping teams optimize ERP and corporate applications, streamline processes, and adopt smarter ways of working. You'll not only solve complex business challenges but also design and deliver training that empowers employees across multiple business units. With RK's award-winning culture, strong career development programs, and outstanding benefits, this position offers the perfect environment to make a measurable impact while advancing your own career RK Overview RK Industries (RK) is a second-generation family-owned business built on hard work and strong values. Led by brothers Rick and Jon Kinning, we take pride in delivering a wide range of hands-on services including construction, manufacturing, custom fabrication, and building services. With seven specialized business units working in close coordination, we ensure every job is done right from start to finish. Our proven methods, focus on safety, and commitment to quality help bring our customers' biggest ideas to life.
Position Summary
Support business teams operationally and functionally to ensure effective utilization of assigned systems based upon defined processes. Partnering with application stakeholders to serve as a primary contact for questions related to how the system works from both a business and technical perspective. Assist in creating tactical and long-term improvements for processes, application utilization as well as corresponding training. Hold standing and periodic training sessions. Role Responsibilities
Provide technical and functional support and training for corporate applications systems (Viewpoint Vista, IFS, Great Plains, Global Shop, etc.) Implement and improve business processes and application utilization Evaluate new updates, modules, and changes to meet business needs Strong understanding of process and data-flow mapping to create detailed process maps Participate in requirements prioritization, and arbitrate differences between application stakeholders and IT to create reliable schedules and processes Manage changes to baseline requirements through effective application of change control processes and tools Work with internal IT support and external vendors to ensure system functionality Validates technology solutions quality assurance through contributions to test planning, documentation of test scripts, and execution of unit, system and integration testing. Training & Documentation - train users on systems; create and define training plans; update and provide click-by-click documentation to users Collaborate with business stakeholders and subject matter experts to develop course content and learning experiences, including on demand, highly interactive content for the learner based on the needs of the business. Oversee aspects of the training programs including presentation materials, collateral, facilitator guides, content, job-aids, agendas, etc. Conduct or facilitate both require and recommend training sessions. Other duties as assigned.
Qualifications
3 - 5 years applications support in a corporate services environment with multiple integrations. Significant understanding and experience with Construction, Manufacturing, Service, Finance, and Sales in support of ERP, CMS, and CRM business processes and systems. Analytical skills, to critically evaluate gathered information from multiple sources, reconcile differing views, decompose high-level information into details, and abstract up from low-level information to a more general understanding, and distinguish user requests from the underlying true needs Experience with the following applications is not required but are a plus:
Vendor management experience in coordinating incident resolutions, upgrades, customizations, and training.
Skills:
Strong verbal, written, and presentation skills Ability to solve complex business problems B.S. or equivalent experience Flexibility of hours may be need at times to meet corporate demands Proven ability to collaborate to produce results and work well in team situations Viewpoint Vista experience preferred
What Sets RK Industries Apart
Safety: Our unmatched culture of safety is our foremost core value, guiding everything we do each day: Health, Safety, & Environmental Awards: Whether in Construction, Manufacturing, Fabrication, or Service, RK Industries is highly recognized and accredited throughout the industry: Accreditations & Recognition Benefits: RK Industries offers competitive benefits to support your growth and well-being: Benefits & Rewards Philanthropy: RK Industries not only builds our community through our projects, but also invests in it by supporting local services for over a decade through the RK Foundation: RK Foundation Development: Through RK University, we provide hands-on training and development opportunities that empower employees to advance their careers and grow within the company, to include leadership and technical learning opportunities, we well as our accredited apprentice program: RK University & RK Apprenticeship Program
Applications are accepted on an ongoing basis. RK Industries, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law
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RK Industries
Sep 26, 2025