Director, Student Services and Success

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Lone Star College-Magnolia Center

The Lone Star College-Magnolia Center is a state-of-the-art, full-service satellite center that serves as a dynamic hub for higher education in Southwest Montgomery and Southeast Waller counties.

Lone Star College System offers high-quality, low-cost academic transfer and career training opportunities to 90,000 students each semester. The college system has eight main colleges, eight centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

LSC-Magnolia Center offers students the opportunity to complete associate degrees for university transfer and pursue workforce certifications in HVAC and Emergency Medical Services (EMS).

Location address is 1280 Escondido Dr, Magnolia, TX 77354.

PURPOSE AND SCOPE:

The Director, Student Services and Student Success provides leadership in the daily and long-term operation, evaluation, and implementation of a comprehensive Student Services program at an LSC campus and/or its Centers. Develops and implements policies and procedures in areas that may include, but are not limited to, Admissions and Enrollment, Records and Transcripts, Advising/Counseling, Registration, and Learning and Assessment. Provides support for all areas of Student Services and ensures that areas are meeting standards of academic quality as defined by internal and external experts and accrediting agencies.

ESSENTIAL JOB FUNCTIONS:

1. Responsible for planning and oversight of key functions within the area of Student Services/Student Success. Promotes and ensures collaboration between all areas of Student Services to ensure a cohesive and consistent standard of services
2. Manages, monitors, and administers area budgets. Implements budget controls and performs needs assessments for development of annual budgeting recommendations
3. Hires, trains, supervises, and evaluates department employees at various levels. Provides professional development opportunities for continued success and growth. Oversees the management of administrative processes (i.e. payroll, personnel, purchasing, etc.)
4. Handles functions related to mediation of student concerns, conflict resolution, student appeals, and resulting decisions
5. Creates, analyzes, and utilizes a variety of detailed reports. Uses data-driven information to provide informed updates to Administration
6. Analyzes, interprets and implements policies and practices as they relate a variety of compliance issues. Ensures compliance with all applicable internal and external rules, regulations, and requirements, and with LSC policies and procedures
7. Maintains communications with the Office of Technology Services to maximize efforts to increase automated systems development. Coordinates and oversees the ERP system as it relates to Student Services
8. Serves on and attends internal and external meetings, committees, workshops, and conferences as required
9. Responsible for other reasonable related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to work autonomously and have a high degree of judgment
• Advanced organization skills and excellent verbal and written communication skills
• Excellent decision making, conflict resolution, and problem-solving abilities
• Ability to work with a diverse group of people
• Ability to maintain confidentiality
• Ability to take initiative and understand all of the policies and procedures
• Multi-tasking abilities
• Ability to maintain a positive attitude in demanding work environment

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 5 years of related experience, or an equivalent combination of education and experience
• Experience must include at least 3 years in a management-level position

PREFERRED QUALIFICATIONS:

• Master's degree

Hiring salary range is $77,356 - $88,959

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.