Business Operations Regional Support Specialist - Spectrum Reach

Charter Communications
United States, North Carolina, Charlotte
Sep 06, 2025
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms. The Business Operations Regional Support Specialist plays a key role to Spectrum Reach by ensuring compliance and integrity of our Client accounts, analyzing and mitigating credit risk, and acting as a point of contact for Finance related support to our internal and external partners. ESSENTIAL FUNCTIONS OF THE POSITION Ensures a positive customer experience through the handling of support requests via email, chat and phone Mitigates company risk by analyzing business credit worthiness and managing exposure through the review of customer accounts Enforces company compliance and data integrity through the evaluation and approval of new client contracts Supports related business initiatives This position is required to work - 10AM to 7PM - 2 weeks out of the month REQUIRED QUALIFICATIONS Analytical, critical thinking to navigate making informed credit risk decisions and multiple systems Ability to effectively organize and prioritize Provide strong customer service to clients and sales teams across the footprint Ability to work collaboratively and independently; highly motivated and detail-oriented Ability to work under pressure and meet deadlines Ability to demonstrate superb follow through Proficient in Microsoft applications PREFERRED QUALIFICATIONS Ability to communicate orally and in writing in a clear, straightforward and professional manner Familiarity with the advertising industry EDUCATION Bachelor's degree in Marketing, Communications, Business, or related field or equivalent experience FGN135 2025-61240 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.