New

Customer Support Specialist

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Michigan, Grand Rapids
Sep 06, 2025
Are you passionate about delivering exceptional customer service and resolving technical issues in a fast-paced healthcare environment? We're looking for a dedicated Customer Support Specialist to join our team and support end users including doctors, nurses, and patients. Key Responsibilities * Provide high-level customer service and follow-up support for ticketed inquiries. * Troubleshoot workflow issues and escalate as needed. * Collaborate closely with the Help Desk team to ensure timely resolution of routed calls. * Document interactions and resolutions with clarity and accuracy. Top Skills * Strong customer service orientation. * Experience troubleshooting workflows. * Proven ability to resolve and escalate end-user issues. Nice-to-Have Skills * Technical support experience. * Comfortable with phone-based communication. Healthcare Environment This role supports external users in a medical setting-experience in a medical office or familiarity with healthcare workflows is highly valued. This position will require some weekend support on Sundays so must be open to working on weekends, however this shift would be remote after training! Why Join Us? * Opportunity to grow into a long-term career. * Hybrid work model: onsite training followed by remote work. * Make a meaningful impact by supporting healthcare professionals and patients. Interviews are taking place next week so if you are interested, send your resume to aelya@ teksystems.com so we can set up a phone screen! Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Grand Rapids,MI. Application Deadline This position is anticipated to close on Sep 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.