Product Analyst II - Global Billing and Pricing

Job Description

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We are seeking a passionate and experienced Product Manager to join our North America Billing team. In this role, you will be responsible for managing the product lifecycle of our Pricing and Billing applications from conception to implementation and go to market. You will work closely with product, business owners, engineering, design, operations and customer-facing teams to deliver high-quality billing solutions that meet the needs of our clients.

Are you ready to make your mark? Then you sound like a Worldpayer!

About the team

The Product team delivers best in class pricing, billing and reconciliation experiences for our North America customers while simplifying and enhancing process for our internal operational teams. We manage a complex billing system with top-tier technology, adhering to high industry standards. You will join a successful SAFe aligned team of product owners, each supporting a dedicated scrum team.

About the Role:

You'll be instrumental in shaping and delivering market-competitive pricing and billing solutions for North America. You'll help define our vision, roadmap and manage the product backlog.

• Develop a deep understanding of the payment lifecycle and merchant/partner needs
• Champion the voice of the customer by integrating their needs, feedback, and experiences into product strategy, operational decision-making, and cross-functional collaboration
• Translate business requirements into clear user stories and manage delivery through development cycles
• Support engineering teams during PI planning and agile ceremonies
• Develop and maintain a product roadmap based on customer and business value, focusing on product-market fit and effective go-to-market strategies.

• Contribute to the product vision and strategy, acting as the evangelist for your product with senior leadership.
• Manage discovery efforts and research to uncover customer solutions and integrate them into the product roadmap.
• Define and manage OKRs (Objectives and Key Results) to align the team's efforts with the company's strategic goals and measure progress effectively.
• Lead product discovery, opportunity assessments, product requirement documentation, solution charters, and delivery of exceptional experiences.
• Leverage the product strategy to prioritize work and ensure timely delivery.
• Own your changes from end to end - investigating and resolving issues, obtaining feedback, and constantly seeking improvement.
• Conduct product demos for all stakeholders to showcase new features, gather feedback, and ensure alignment with business goals.
• Drive product success bysupporting the operational teams for quick resolution of production issues and break fixes

What you bring:

• At least 5+ years proven experience in Product, particularly in the Financial services domain.
• A bachelor's degree in business or marketing or equivalent experience.
• Strong understanding of agile product delivery and product lifecycle management.
• Excellent communication, business analysis, problem-solving, and coordination skills.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Passion for innovation and a customer-first mindset.
• Strong negotiation, consensus-building, analytical, and communication skills.
• Good understanding of UX principles for designing user-friendly interfaces.

Added Bonus If You Have:

Strong SQL skills to make analytical, data-driven recommendations and solutions.

• Background in API development and experience with SaaS platforms is a plus
• Knowledge of any billing application will be an added advantage.
• Experience with SAFe (Scaled Agile Framework)
• Familiarity with tools like Jira, Rally, and Miro

What we offer you:

• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.