Route Supervisor (Transportation Hollander)

Position Summary:

A Route Supervisor (RS) position responsible for supervising and directing the work activities of Customer Service Representatives (CSRs) ensuring the highest standards of customer service are kept within the framework of a safe and productive operation.

Position responsibilities:

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  Be available to run routes, with extraordinarily little up-front notification, for CSRs that call out of work for the day and or vacation or time off requests.

  
  

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  Be proficient in running all routes within the business.

  
  

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  Perform CRS evaluations when driving and or training with them to ensure they are following all company policies and procedures.

  
  

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  When all routes are covered the RM (Route Manager) will perform specials for customers, audit inventories at customers, and aid in training CSRs and any other duties as assigned by the RM or DM (Division Manager).

  
  

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  Ride with CSRs to learn routes and take detailed notes on directions and specifics on how each customer is serviced.

  
  

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  Routinely resolves customer issues within established guidelines and partners with customers in finding satisfactory solutions.

  
  

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  Available to workdays, nights, weekends, and holidays if necessary to be able to meet our customer's needs.

  
  

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  Build strong customer relationships with product users and decision-makers to continue and renew service contracts.

  
  

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  Confirm that customer loads are correct before leaving the UTDL location. Drives a UTDL delivery vehicle to deliver clean products to customers according to specifications. Collects/sorts and returns soiled products to the UTDL location for laundering.

  
  

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  Accurately complete all records and needed paperwork daily.

  
  

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  Ensure the customer has ample inventory to use until the next delivery by managing inventories set up by the customer.

  
  

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  Counting both soiled and cleaned products to manage customer inventories.

  
  

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  Physically moving carts of linen on and off company vehicles

  
  

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  Physically inspecting company vehicles and logging problems found on company vehicles before and after physically driving the vehicles (also known as pre-trip and post-trip reports)

  
  

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  Responsible for other job-related duties as assigned.
  
  Essential skills, experience, and education:

  
  
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  HS Diploma/GED or equivalent combination of experience and technical/managerial training needed.

  
  
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  1-3 years related experience in customer service or equivalent education and experience.

  
  
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  Ability to use mobile devices to accurately service customers.

  
  
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  Ability to be flexible with work schedule.

  
  
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  Hold a valid driving license.

  
  
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  Ability to obtain applicable federal and state DOT certification to run and UTD vehicle.
  
  Physical demands:
  
  Comfortable working outside in severe weather, handling soiled garments, and delivering products to various locations. Be very flexible with work hours and must be able to adjust schedules with little or no prior notification. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must regularly talk and listen. The employee must often stand, walk, drive, use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must often lift and move up to 75 pounds and occasionally push carts that may weigh up to 1,000 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  
  Work environment:
  
  This job sometimes runs in an office environment and will routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position also requires visits to other facilities and departments and may be exposed to fumes or airborne particles, moving mechanical parts, temperature variations, and loud noise levels in some work areas. May also be exposed to extreme weather conditions.
  
  Reasonable accommodation may be made to enable people with disabilities to perform the job's essential function.