New

Operations Manager CIW

Front Porch

$114,400.00 - $145,600.00 / yr

United States, California, Glendale

800 North Brand Boulevard (Show on map)

Sep 06, 2025

Under the direction of the Vice President of Transformation, The CIW Operations Manager is responsible for overseeing the day-to-day operations of the Front Porch Center for Innovation and Wellbeing (CIW), including staff management, grant management, vendor evaluation, CIW report creation, marketing and promotion, and management of pilot projects.

The Operations Manager will also provide support to the Vice President and serve as the acting lead in their absence.

ESSENTIAL FUNCTIONS

The job responsibilities outlined are fundamental to the CIW Operations Manager role. However, the scope of duties may expand, and additional responsibilities may be deemed essential for the position.

* Manage and monitor team operations, including hiring, onboarding, training, guidance, scheduling, timekeeping, performance management, and corrective actions when necessary.

* Oversee a portfolio of high-visibility and complex projects in coordination with the FPCIW team, ensuring alignment with organizational standards for culture, leadership, performance and growth, while setting and achieving defined program and project goals.

* Lead and manage grants and similar funding opportunities, including grant prospect research, funder communications, grant accounting, and reporting.

* Lead primary level external business relationships, and coordinate with CIW and Front Porch teams on evaluating and vetting new solutions and vendors.

* Manage the development, production, and dissemination of all CIW reports and white papers, including drafting, editing, and preparing materials for final review by the VP of Transformation.

* Coordinate and support content production for the FPCIW website and social media channels, ensuring content is updated timely, accurately and in alignment with organizational priorities.

* Organize training and learning opportunities for a wide range of Front Porch residents, employees, and community stakeholders; support curriculum development needs, and act as a community "super user" to promote sustained adoption of CIW initiatives.

* Perform Other duties as assigned.

DETAILED SKILLS NEEDED TO PERFORM ESSENTIAL FUNCTIONS

Decision Making & Organization Skills:

* Demonstrate a high level of accuracy, even under pressure.

* Excellent organizational skills.

* Ability to perform work independently with minimal supervision.

* Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

Communication & Interpersonal:

* Effective oral and written communication skills are appropriate to the audience's needs.

* Ability to develop and deliver effective presentations live via online or virtual mediums.

* Excellent collaboration and team-building skills.

* Effective conflict management skills.

* Ability to effectively build relationships with customers, executive management, and other stakeholders

through positive interaction, problem identification, and resolution.

Project & Operations Management:

* Demonstrated project management skills.

* Demonstrated planning and project oversight/management skills.

* Demonstrated skills in project plan design and implementation, directing projects, coordinating the work of operational teams, and managing project budgets.

* Effectively manages project deadlines and escalates issues as appropriate.

Technical Acumen:

* Analyzing requirements, recommending, and leading solution implementation.

* Creating and overseeing technical/end-user documentation.

* Demonstrated skills with web development, script writing, database management, SQL reporting services,

report writing, flow charting, and technical documentation.

Productivity:

* Demonstrated time management and priority-setting skills.

* Ability to simultaneously handle multiple priorities.

* Ability to work in a fast-paced, dynamic environment.

* Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work

is completed within deadlines.

* Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound

judgment and make decisions based on accurate and timely analysis.

EDUCATION OR EQUIVALENT QUALIFICATIONS
Essential/Preferred	Type	Specialization	Equivalent Experience instead of Education
Essential	Bachelor's Degree	Business, Information Technology, Gerontology, or related area	5 years of related work experience.
Preferred	Master's Degree	Business, Information Technology, Gerontology, or related area	Bachelor's Degree plus 8+ years of related work experience.

CREDENTIALS OR EQUIVALENT QUALIFICATIONS
Essential/Preferred	Type	Description
Essential	None	None
Preferred	Certification	A project or program management certificate from PMI or similar organization.

EXPERIENCE OR EQUIVALENT QUALIFICATIONS
Essential/Preferred	Minimum Experience	Details

Essential	2 years	Project coordination and management experience in project plan design and implementation.
Essential	2 years	Team management/supervision experience directing projects and managing budgets, coordinating the work of operational teams, and fostering collaboration, team building, and conflict resolution.
Essential	2 years	IT project management experience, including technology research and development, application implementation, solution delivery, and vendor management.
Essential	2 years	Marketing and communications experience with social media, newsletter/blog writing, website management, live presentations and slide deck development.