Customer Service Advisor

The Division of Enrollment
Management is dedicated to serving incoming, current, and alumni students,
along with parents, through coordinated efforts between Admissions,
Financial Aid, Scholarships, Records and Registration, and other support
organizations.

Our mission is to support students'
success at every stage of their academic journey. Through exceptional customer
service and seamless communication, we strive to create a welcoming and customer
service friendly environment for all students and families by fostering
collaboration between departments to ensure students receive the guidance and
resources needed to achieve their academic goals.

We are seeking an energetic and
personable student to join our Contact Center Team. In this role,
you will assist students, customers, and faculty by responding to inbound
calls, live chat, and instant messaging. In this role you will be providing timely and accurate guidance while
delivering exceptional and professional customer services.

This position offers valuable
insight into the critical services and operations within Higher Education that
contributes to student success and retention at the University. You will
receive comprehensive training on various platforms, including Banner,
OnBase, Oracle RightNow (live chat), and other technologies to effectively
assist students.

Eligibility Requirements:

• Must be achieving Satisfactory Academic Progress
• Must be receiving Federal or State Work-Study funding for the 2025-26 aid year.
  
  

Work Schedule:
Mon - Friday between 8-5pm. Able to work 12-20 hours per week, fall, spring & summer terms.
Availability to work extra
over the summer and winter breaks.

• Customer Service Experience - The ideal candidate will
  have prior experience in customer service roles and demonstrate a proven track
  record of success. They will bring a positive and professional attitude, adding
  value to both customer interactions and team collaboration. Possess a strong
  commitment to teamwork, problem-solving, and enhancing the overall student and customer
  experience.
• Interpersonal Skills & Communication Skills - Posses strong active
  listening skills, clear verbal and written skills, empathy, adaptability, abilities
  with conflict resolution, think quickly to provide effective real time recommendations
  and solutions while maintaining a positive customer experience.
• Willingness to Learn - Candidates should demonstrate a strong
  willingness to learn and embrace new skills and best practices with a
  commitment to towards continuous growth are highly valued.
• Effective Time Management - Candidates must have strong time
  management skills, be dependable, effective to multitask in a fast-paced
  environment, and dedicated to self-improvement.
• Technical Proficiency - Candidates will be challenged learning
  and interfacing with large amounts of information using various resource
  materials and websites. Candidates will
  be using various software programs.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.