Field Services Representative (FSR) III - I MEF Support

Nakupuna Services is seeking a Field Services Representative III to support I Marine Expeditionary Force (I MEF) under the Marine Corps Systems Command's Extensible MAGTF Command and Control (EMC2) Program Office. The FSR will provide advanced technical, operational, and training support for the Network On-The-Move (NOTM) Family of Systems (FoS), ensuring commanders and Marines maintain resilient, secure connectivity during exercises, deployments, and real-world missions.

FSRs will serve as trusted advisors, trainers, and technical problem solvers - enabling Marines to become self-sufficient in the sustainment of NOTM systems while providing rapid Tier-2 troubleshooting and operational support when required.

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Provide fielding, post-fielding, and training support for all NOTM GCV and Airborne platforms at I MEF, including JLTV, ACV-C, ULTV, KC-130J, and MV-22 integrations
• Support New Equipment Training (NET) and sustainment training using EMC2 IPT-approved materials; reinforce "Train-the-Trainer" methodology to enable long-term organic sustainment by the units
• Perform Tier-2 troubleshooting, LRU fault isolation, and replacement when dispatched via the MCTSSA helpdesk, ensuring all actions are documented in tickets and reports.
• Provide over-the-shoulder, instructive support to Marines during troubleshooting and sustainment activities.
• Assist with exercise and test event support, ensuring system readiness, technical operation, and fault isolation during live events.
• Maintain and update system-level configuration and readiness data for all supported EMC2 systems at I MEF.
• Interface with unit leadership, trainers, and operators to support integration, training, and sustainment of NOTM systems.
• Ensure timely response to helpdesk tickets: within 8 hours for standard requests and within 4 hours for mission-critical issues

Additional Internal Corporate Duties: In addition to direct client-facing responsibilities, the FSR III will also play a critical role in supporting Nakupuna's internal mission and growth objectives by:

• Client Interface & Advocacy: Serve as the "eyes and ears" for Nakupuna at I MEF by documenting Marine Corps challenges, emerging requirements, and operational trends that may create opportunities for future solutions and services.
• Knowledge Sharing & Reporting: Provide internal updates on system performance, user feedback, and recurring issues to Nakupuna leadership, enabling proactive responses to client needs and ensuring lessons learned are captured across all MEFs.
• Growth Enablement: Identify and communicate potential new growth opportunities (technical enhancements, training gaps, sustainment support) that can shape future proposals, task order expansions, or service innovations.
• Value Demonstration: Collect data, success stories, and performance outcomes to support CPARS, monthly program reviews, and Nakupuna corporate communications - highlighting the impact of NOTM systems on mission readiness.
• Collaboration with Shared Services: Partner with Nakupuna's engineering, business development, contracts, and communications teams to refine capabilities briefings, deliverables, and internal processes that strengthen our position as a trusted small business supporting the Marine Corps.
• Mission Alignment: Actively represent Nakupuna's values and culture while embedded with the customer, reinforcing our company's reputation for passion, honesty, teamwork, and impact.

Required Skills & Qualifications

• Strong background in network configuration, operation, and troubleshooting across SATCOM-based, expeditionary, and tactical networks.
• Experience with networking, radios, and satellite communications including system setup, integration, and fault isolation.
• Proficiency in troubleshooting cryptographic equipment and working with EKMS personnel.
• Ability to read and interpret technical drawings, schematics, and cable routing diagrams.
• Knowledge of Marine Corps maintenance processes, structure, and resources.
• Ability to train Marines in both classroom and field environments.
• Effective communication skills with senior Marines; must understand rank structure, roles, responsibilities, and USMC protocol.
• Familiarity with NOTM Technical Data Package (TDP) and Common Hosting Environment tactical applications.

Highly Desired Experience

• Prior support to I MEF or other MEF-level C2 systems.
• Hands-on experience with NOTM GCV and Airborne systems (POP, SVK, TMK, ACV-C, ULTV, HMSAS, and INC 2 kits).
• Past role supporting tactical command and control systems in deployed or exercise environments.

Preferred Experience

• Six (6) years of general experience in expeditionary networking, SATCOM, and C2 systems.
• Security+ (required baseline), A+, or Network+ certifications.
• CCNA/CCNP certifications.
• Experience in tactical vehicle integration, including cable routing and installation.
• Prior service as a NOTM Operator, Network Administrator, or EMC2 system maintainer.
• Experience supporting Marine Corps Systems Command or equivalent tactical C2 programs.
• Interpret and analyze complex network diagrams to identify device relationships, data flows, and connectivity requirements, ensuring accurate implementation, troubleshooting, and documentation of network infrastructure.

Education:

• High School Diploma required; Associate's or Bachelor's preferred.

Clearance Requirements: Must be eligible for a Common Access Card (CAC) and able to obtain/maintain a Secret clearance.

Travel Requirements: Ability and willingness to travel to Government Installations up to 10% of the time. FSRs must be able to travel worldwide to support fielding events, exercises, training, and emergent mission requirements, including Special Purpose MAGTF and Marine Rotational Force deployments. Travel may include both CONUS and OCONUS assignments, ranging from 1-21 days in duration.

Work Location: Work will be performed primarily on-site at I MEF locations in support of NOTM Ground Combat Vehicle (GCV) and Airborne systems. Primary duty locations include Marine Corps Base Camp Pendleton, CA, with additional support at other I MEF installations as required (e.g., 1st Marine Division, 1st Marine Logistics Group, 3rd MAW, and subordinate MEUs/MLRs).

FSRs will also provide coordination and reporting support to Nakupuna corporate offices and Program Management staff through a combination of on-site, virtual, and periodic in-office engagements. FSRs must be able to travel worldwide to support fielding events, exercises, training, and emergent mission requirements, including Special Purpose MAGTF and Marine Rotational Force deployments. Travel may include both CONUS and OCONUS assignments, ranging from 1-21 days in duration.

Core support hours are aligned with the operational needs of the Marine Corps, generally between 0700-1700, Monday through Friday, excluding Federal holidays or base closure periods. FSRs must maintain flexibility to support after-hours, weekend, or exercise-driven requirements as directed by the Government or Nakupuna leadership to ensure mission success.

Physical Requirements: The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation:

• Ability to perform repetitive motions with the hands, wrists, and fingers.
• Ability to engage in and follow audible communications in emergency situations.
• Ability to sit for prolonged periods at a desk and working on a computer.
• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting may be required.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.