Sr. Transformation Consultant

What we need

We are seeking an experienced & strategic Sr. Transformation Consultant to join our newly formed Office of Transformation. This role will drive critical, cross-functional programs aligned with BCBSMA's strategic priorities and transformational initiatives. The Sr. Transformation Consultant will support ideation, discovery, business case development, planning, execution, risk management & stakeholder engagement for business transformation initiatives that enable business growth, operational efficiency and organizational change.

Candidates local to our Hingham, MA or Boston, MA office are preferred.

Your Day to Day

Strategic Transformation Program Leadership & Delivery

• Translate focus area or division strategy into actionable, measurable initiative plans with clear objectives, timelines, financials, and outcomes.
• Execute and continuously improve comprehensive program charters, roadmaps, and governance structures that ensure accountability & strategic alignment.
• Co-lead the end-to-end execution of focus area or division transformation initiatives that advance our strategy, operational effectiveness and member experience.
• Implement and coach teams on governance structures, frameworks, and processes to enhance operational efficiency and decision-making effectiveness.
• Manage cross-functional execution ensuring timely delivery and desired outcomes to improve affordability, customer experience, efficiency, and culture evolution.
• Track key performance indicators (KPIs) to measure transformation progress and impact in close partnership with initiative stakeholders and leaders.

Strategic Advisory & Thought Leadership

• Serve as a trusted partner to initiative leaders translating initiative vision into actionable projects - ideation, prioritization, planning, delivery and value realization.
• Facilitate alignment cross-functionally; anticipate friction points and broker solutions that maintain momentum.
• Deliver clear, compelling communication materials for senior audiences, including ongoing status reporting, dashboards and presentations.
• Bring a consultative approach to framing problems, identifying opportunities & recommending solutions.

Value & Risk Management

• Apply analytical rigor to assess focus area or division performance, uncover root causes and quantify impact.
• Ensure transformation initiative(s) deliver business outcomes and benefits realization, resulting in strategic value for BCBSMA.
• Proactively identify initiative & project level risks, bottlenecks, and opportunities, ensuring timely resolution and continuous improvement.
• Drive continuous improvement & foster a fail-fast mentality for initiatives to ensure solutions are positioned to optimize value realization and can pivot when necessary.

Change Leadership & Enablement

• Adopt the enterprise change management strategy and roadmap to the transformation programs, in tight collaboration with human resources and other key stakeholders.
• Co-lead comprehensive management plans for the transformation programs with stakeholder assessment, impact analysis, and tailored change activities to cultivate commitments to changes with clear ownership and accountability.
• Implement the change network of informal leaders to support the change management progress for the transformation programs.
• Partner with communication teams to execute compelling communication plans to articulate the vision, progress, and impact of operational and transformation efforts.
• Build a reputation as a change agent and drive demand for change throughout the enterprise.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

We're Looking for:

• Executive presence and strong ability to influence, challenge and align senior leadership
• Highly degree of skill in program management with a strong ability to pivot between strategic vision and tactical execution as needed
• Skills in building trust, embracing diverse perspectives and influencing alignment cross-functionally to deliver on the greater good for the initiative
• Systems thinking - you see both the big picture & the interdependencies
• Passion for continuous improvement, innovation and enabling meaningful business change
• Proven experience managing large-scale, highly complex business transformation initiatives that lead to real impact to revenue, medical cost, operational expenses and member experience
• Experienced in the development and implementation of individual and team level coaching support associated with strategic value and outcome-driven roadmap development
• Experience with portfolio planning, value realization and business case development
• High emotional intelligence, adaptability and comfort with the complexity of transformation and enterprise change
• Exceptional written and verbal communication with experience briefing senior-level committees.

What You Bring:

• 5+ years of business transformation management experience, with at least 5 years managing large, cross-functional business initiatives.
• Proven success in managing large-scale, multi-year business programs in a highly matrixed, cross-functional environment.
• Experience in health care, payer, insurance consulting or other highly regulated industries is strongly preferred.
• Domain-level experience in Claims, Service, Health & Medical Management or Sales is strongly preferred

What You'll Gain:

• This is a high-profile position in which you will have visibility into all levels of the organization and corporate strategy.
• You will have the opportunity to influence and manage large, complex and impactful transformational initiatives for BCBSMA, driving affordability, consumer experience and operations.
• You will partner with senior leadership members transformational initiatives, strategy and outcome delivery.

#LI-HYBRID

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that theconfidence gapandimposter syndromecan prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting ourCompany Culturepage. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join ourTalent Communityto stay "in the know" on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.