Computer Solutions Technician III

Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Create and implement computing solutions for individual users, workgroups and college classrooms. This includes telephones, printers, laptops, tablets, cell phones, and other peripheral equipment. Research new applications and solutions to ensure secure computing at the endpoints. Install new hardware and software. Diagnose and correct technology problems in faculty and staff areas, remote laptops, classrooms, event setup, AV equipment, and conference rooms. Repair equipment and resolve software problems. Maintain network connectivity for all office, classroom and remote equipment. Create and update images and software deployments. Assist as necessary both the Network and Server Groups. Act as the on campus subject matter expert for the college's telecommunications equipment and services, classroom and remote systems. Assist with the technical aspect for EOP functions.

* Support faculty, staff, and students in the use of computing equipment and software.
* Support faculty and staff with mobile device wireless configurations and cellphone activation/setup.
* Troubleshoot and diagnose technology problems including computers, printers, software and phones.
* Coordinate repair, installation or replacement of equipment and software.
* Maintain parts, equipment, and software inventory.
* Evaluate, recommend and test technology equipment and software.
* Maintain the college's public address system.
* Assist with the EOP college-wide notification systems.
* Deploy system images using Microsoft Deployment Toolkit ( MDT) and Microsoft Configuration Manager.
* Deploy software using end point management solutions.
* Deploy, manage and configure printer settings utilizing a printer server management tool.
* Manage administrator right escalation using privilege management tools.
* Diagnose and assist in resolving network connectivity problems including telephone and data cabling throughout the college campus.
* Update accounts and permissions in an Active Directory environment.
* Manage Tripwire servers for Payment Card Industry ( PCI) compliance - perform health checks, review changes, backup databases as needed.
* Provide support for HCC's labs including dental ( HIPAA), cyber security, nursing, Allied Health, and esports.
* Remediate software vulnerabilities.
* Manage various contractors as needed.
* Develop and provide training for staff, faculty, students.
* Coordinate work for part-time interns and volunteers.
* Account for all core work in an ITSM ticketing platform, including status, resolution and time worked.
* Document, maintain and improve processes and procedures.
* Perform other duties as assigned.

* Associate's degree in CS or related program and 1 year of experience in a technical computer field required or Microsoft certification/training with 3 years of direct experience in the field or an approved combination of education, training, and experience.
* CompTIA A+ and Network+ certifications are recommended.
* Detailed functional knowledge of current Microsoft Windows and Apple operating systems and applications.
* Detailed functional knowledge of imaging software.
* Detailed functional knowledge of endpoint management tools such as MS configuration manager, JAMF, Intune.
* Detailed functional knowledge of enterprise technology equipment.
* Working knowledge of PowerShell scripting.
* Working knowledge of networking protocols including IP, DNS and DHCP.
* Working knowledge of Microsoft Active Directory.
* Knowledge of hand tools and electrical safety procedures.

OTHER REQUIREMENTS
* Ability to maintain strict confidentiality.
* Ability to communicate effectively both verbally and in writing.
* Regular attendance is a requirement of this job.
* Performs all duties while considering the impact of any action on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

* Lifting equipment up to 20-lbs. Moving furniture to access equipment.
* This position is onsite.
* Work areas sometimes include close quarters such as closets, ceilings and crawl spaces.
* Weekend on-call status when needed.
* Exposure to electromagnetic radiation, ozone and laser light.
* May be exposed to high voltage electricity and high temperature components as well as soldering tools.
* Occasional overtime required.
* Hours as assigned, including the possibility of evening or weekend coverage.
* May occasionally travel to other HCC campus sites.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.